DO NOT USE THIS LETTING AGENT. Belvoir are crooks, there is no other way to outline their practises. After we moved out they have claimed that items have gone missing which were NEVER in the property. They overcharged us and previous tenants for repairs which were never carried out (£100 to remove blue tac marks, which were then just added to the inventory once we moved in). They charge for any sign of dirt in their unnecessary inspections, attempting to charge us £50 on several occasions for minor mess midway through our tenancy. The fact they never pursued these charges just shows how they know fine well there is no legal basis for them. Avoid like the plague. I do not wish to receive a reply from any of you. Everyone of you have lied to our faces and cheated your way to some extra money. I hope it serves you well. EDIT - The fact you need to lie in order to defend yourself is laughable. There was minimal damage to the property, the only damage being the bench outside which you failed to varnish. There is NO other damage to the property, but I have come to expect lies from belvoir. The rest of the 'charges' are for massively inflated cleaning fees and supposedly 'missing' items that were never in the property in the first place. What I find 'horrendous' is your business charging tenants for repairs that were never made. Did you not charge a previous tenant £100 to paint over blue tac marks, which you then just added to the inventory? where did that £100 go I wonder? Your inspections provided little more than an opportunity for you to charge £50 for a further inspection based on minimal necessity. If the fire extinguisher that was supposedly missing from the top landing did ever exist, why wasn't this pointed out in any of the 6+ inspections you carried out? At the end of the day you all lied and cheated your way to a few hundred more quid, which certainly wont be going near the actual landlord will it? Feel free to ignore the fact you STOLE, again.