Dear Ryan, we are sorry to see you have given us a 1 star review. This sale is being handled by another branch of Belvoir and not ourselves directly. However, as an estate agent once a sale/purchase is in solicitors hands to carry out the legal process we are limited to what we can do to speed that process along. We do ensure that solicitors are chased, but sometimes there are issues beyond our control which cause delays with the legal process. Sometimes a survey can reveal issues with cause a buyer to need further investigations, this can add time onto a purchase, and in some cases buyers can even withdraw as they are not happy with the survey. We do hope your sale completes soon and wish you good luck. If you contact the branch which is handling the sale for you, they will be able to update you further as we are individually owned we don't have access to the account or information.