Tried getting hold of these guys so many times just to put an offer in on purchasing an apartment and either no one picks up the phone or they take your details say they’ll call back and never do.

Enquired about a rental property and stated at the outset I needed to check with the landlord if they would accept our pets before proceeding any further. Agent told me they will get back to me. They did not. Booked a viewing the next day and asked the person with whom this was done to double check. Never got back to me. On the day of the viewing, phoned up to check, was told our animals would be fine with the landlord. Made a journey of more than 2 hours in total to view the property in the evening. Phoned the agent the very first thing in the morning only to be told they have to check with the landlord if the pets will be accepted. Called to chase a couple of hours later to be told by the same agent an application was put through by someone else the day before, meaning the property is off the market. Shambles. Incompetent amateurs getting away with anything because they operate in saturated market.

Wouldn't bother if you're renting! Never fix anything, never reply to emails, never answer the phone. Shoddy work force. Once you're in there's no help! Verity the manager is the worst, about as useful as a chocolate teapot. Would avoid as you end up in a rust bucket house and nothing gets sorted! Shocking

SCAMLORDS! If you are thinking of renting in Silkhouse Court, RUN! Mismanaged, dangerous and unsafe. I've rented in dozens of places in the UK and abroad and these are by a long, long way the worst letting agent I've ever had. They manage the property as if they were the landlord ,so you deal with them throughout your tenancy and they are serial liars. The building is managed by Xenia Estates (Qube and Xenia are owned by the same people) and there are homeless people sleeping in the building and stealing parcels constantly as the doors to the foyer do not lock and anyone can enter. They haven't locked for almost a year and Xenia do nothing about it. Qube say it is not their problem. Xenia are impossible to get hold of and completely ignore you and Qube (despite being a sister company) do nothing and say it is not their problem. Even the police say they can't get ahold of Xenia after multiple reports of parcel thefts. This company take your money and provide no service. I and several residents are all leaving at the end of our tenancy due to the unsafe conditions.

Awful agency we are in our apartment our wardrobe is almost collapsing so I bought a new one because this agency they don’t care they said they can’t take this one and they will charge us for it for throw it away because is in a really bad condition, I am sorry? Your people and you are staff are horrible and really nasty I can’t wait to leave from here AWFUL don’t rent any apartment from this people

Worst experience ever needed somewhere to stay short term, I would not recommend this company very inconsistent in their customer care, had my flat burgled and other incidents of my car broken into absolutely no help to assist police and are not a trustworthy firm to deal with… if you want a trustworthy responsible letting agent to deal with steer clear of this firm at all costs will only cost you more in the long run… after having my property burgled I was encouraged to lie about this for any potential viewings lined up

The initial team who dealt with us were really quick and friendly but, unfortunately, once your deposit is paid and your contracts are signed it is all downhill from there. Please avoid at all costs. Qube, and the particular landlord we had to deal with whilst at Bridgewater Point in Salford, were incompetent, lazy and ineffective thereafter. Qube boasts of their “fantastic development” in an “ideal location”; however, we and many other residents within the block have experienced countless issues - such as broken windows within apartments, faulty white goods, as well as cars being keyed and broken into each night and thefts. There are many other issues which are well documented on the residential Facebook group made by disgruntled residents and I would advise anyone to avoid Qube like the plague.

Failed promises, live on a building site, pay a professional cleaner and still charge you for cleaning at the end of tenancy. …

Failed promises, live on a building site, pay a professional cleaner and still charge you for cleaning at the end of tenancy. Will do anything they can to claw back money, staff are rude and inconsiderate. Wouldn’t go near them