Hi Ekene, We’re sorry to hear of your disagreement with your landlord’s end of tenancy charges. It is common for tenants and landlords to disagree with each other’s share of the liabilities and we do meditate this before allowing them to settle a claim to reduce any undue stress. Your comments are incorrect regarding our communication and wear & tear share for your landlord but we appreciate your frustration and opinion towards your landlord at this time. As we have explained to you privately your landlord is contributing hundreds of pounds for fair wear & tear but they wish you to contribute to some the works needed also because of the condition you left the property in. We can see that you have an open dispute with the Reposit service at the moment so please rest assured that their impartial adjudicator will set the liabilities based on the evidence provided and the contractual & legal obligation of both parties. We aren’t connected to Reposit as a company but we do trust their independent adjudicators will settle this dispute for you in a fair and unbiased manner.

Hi Itunu, As below with your review from your flatmate. We’re sorry to hear of your disagreement with your landlord’s end of tenancy charges. It is common for tenants and landlords to disagree with each other’s share of the liabilities and we do meditate this before allowing them to settle a claim to reduce any undue stress. Your comments are incorrect regarding our communication and wear & tear share for your landlord but we appreciate your frustration and opinion towards your landlord at this time. As we have explained to you privately your landlord is contributing hundreds of pounds for fair wear & tear but they wish you to contribute to some the works needed also because of the condition you left the property in. We can see that you have an open dispute with the Reposit service at the moment so please rest assured that their impartial adjudicator will set the liabilities based on the evidence provided and the contractual & legal obligation of both parties. We aren’t connected to Reposit as a company but we do trust their independent adjudicators will settle this dispute for you in a fair and unbiased manner.

Hi Lauren, Sorry to hear that you did not enjoy your time in the property, we will certainly feed this back to the developers for the benefit of future tenancies. We did explain during your viewing that the brand-new, unfurnished properties do not come with blinds but we will ask your landlord if they could install these for you; unfortunately they chose not to provide these. As the property was brand-new, we were restricted to only use warranty repairs instead of our usual, prompt contractors. After relentless chases at our end the developers fixed your plug socket and Beko fixed your fridge. We completely understand that the delays are frustrating for you as the occupant on the receiving end. We did negotiate a £200 rent reduction for you from the landlord to help compensate for the these delays. Considering the property was handed over brand-new and clean, normal procedure is to cover any cleaning costs to return the property back to the condition you received it in, regrettably the landlord did not want to share this cost with you. We will share your feedback with the building managers for you other issues

Hi Zohaib, as discussed privately you were given two keys but only handed one back. We must therefore change the locks to protect the new occupants of that property. We cannot risk someone else having a key to their property, I’m sure you would feel the same if you were in their situation. Thank you Team Qube

Hi Sammie, the current tenants cancelled the viewing at your requested time. We do apologise for the inconvenience at the time but our hands are tied when this happens unfortunately. Kind Regards, Team Qube