Hi Megan, We understand that being charged a contribution to end of tenancy works is frustrating when you don’t believe you are liable. We’ve checked correspondence and the lettings team did explain how the no-deposit scheme works in email, in your contract and supplementary materials. You purchased a no-deposit policy for your tenancy and you did confirm you understood how the scheme works and signed their terms and conditions. You also paid for an independent adjudicator to assess your landlord’s necessary works charges and the adjudicator deemed yourselves responsible because of the state that you left the property in upon vacating. It is never pleasant to lose a dispute but we’re disappointed you are choosing to review our services based on this. Your landlord actually attended your maintenance issues promptly and your other statements simply aren’t true - your roommate accepted the cost of a new access card because they lost theirs and you dismantled the landlord’s furniture to facilitate your own, you did not allow the landlord to fix these items. We wish you the best in your future tenancy.