Hi Oliver, Firstly, you have left this review on our Manchester office site, which has nothing to do with Silkhouse Court. Them apartments are managed by our Liverpool office. Can we kindly ask that you remove this from our Manchester google site please. Secondly, we have reviewed all our tenancies for Silkhouse Court and you we don’t have you down as ever being one of our tenants there? How can we be responsible for any of your issues, when we do not manage your tenancy? I suggest you contact your letting agent to raise these concerns. Lastly, all the issues you have raised are the responsibility of Xenia Estates, the block managers. We are not passing the buck here, we only manage each individual apartment and the tenancies within them. We do not manage anything to do with the communal areas, including communal doors and foyer/entrance areas. These are the block manager's responsibility. Rest assured though, every time one of our tenants raises a communal issue, we expedite it with Xenia. But we have absolutely no control or affiliation with Xenia as it is a separate company. Kind Regards, Team Qube