Hi Oliver, Firstly, you have left this review on our Manchester office site, which has nothing to do with Silkhouse Court. Them apartments are managed by our Liverpool office. Can we kindly ask that you remove this from our Manchester google site please. Secondly, we have reviewed all our tenancies for Silkhouse Court and you we don’t have you down as ever being one of our tenants there? How can we be responsible for any of your issues, when we do not manage your tenancy? I suggest you contact your letting agent to raise these concerns. Lastly, all the issues you have raised are the responsibility of Xenia Estates, the block managers. We are not passing the buck here, we only manage each individual apartment and the tenancies within them. We do not manage anything to do with the communal areas, including communal doors and foyer/entrance areas. These are the block manager's responsibility. Rest assured though, every time one of our tenants raises a communal issue, we expedite it with Xenia. But we have absolutely no control or affiliation with Xenia as it is a separate company. Kind Regards, Team Qube

Hi Neus, you called us to ask us to remove the wardrobe supplied because you have bought a new one. We explained the landlord can fix the existing one but they have nowhere to store it as they are based overseas. You rejected this and hung up on us. We appreciate you do not want 2 wardrobes in the property but you never gave the landlord a chance to fix the broken one you just purchased your own. This isn’t the normal process, the landlord would like the repair their item of furniture for you and this offer still stands. Thanks you, Team Qube

Hi Jeremiah, your statements are false and defamatory. You have asked to exit your tenancy early because you were burgled when you left your door open for your girlfriend, there is nothing a letting agent can do to prevent this. We sympathise with your situation and are facilitating your request to leave with viewings for potential tenants; you have been present for these viewings and are welcome to chat to the applicants. You aren’t mentioning the burglary because you want someone to take over your tenancy. Your car was broken into on the street and again a letting agent can’t be held responsible for this. We understand you are upset but we can only assist within our means. Team Qube

Hi Rebekah, We’re sorry to hear about your experience and are disappointed that you have fulfilled your promise to “leave a negative review if you lose your deposit dispute”. The independent adjudicator agreed that the small cleaning fee that the landlord charged to your deposit was fair and we’re all bound by their decision as previously agreed. We believe your issues that were reported were dealt with appropriately and we’re sorry to hear there were other issues that you failed to report until the deposit-return stage. We’re always looking for ways to improve our services and we welcome your feedback nonetheless. I’m afraid we can’t comment on common area issues managed by a different company to us however. We wish you the best in your next rental. Kind Regards, Team Qube

Hi Arran, sorry to hear of your disappointment. As we explained to you there was cleaning needed to make the flat acceptable for a new tenant. We provided photos and an invoice from the cleaner for you as evidence to go back to the cleaner … More

Hi Arran, sorry to hear of your disappointment. As we explained to you there was cleaning needed to make the flat acceptable for a new tenant. We provided photos and an invoice from the cleaner for you as evidence to go back to the cleaner you hired. We can’t stress enough that letting agents do not receive your deposit money, the cleaner does so there is no “clawing back”, we just paid a cleaner to clean the areas that your cleaner missed. The offer still stands for us to submit a report for you to use to raise a dispute with the cleaner you employed. We simply can’t let a tenant move into a flat with a dirty toilet, shower, oven and greasy kitchen cupboards. I’m sure you can understand. Kind Regards, Team Qube

Hi Ashok, We are sorry to hear you were unhappy with your move-in experience. As discussed at the time we offer 24/7 support for anything you need and as you were extensively late to your check-in appointment we had to quickly give your keys as we had other residents waiting to move-in to their properties after yourself. We hope you are enjoying your property now you have settled in. Team Qube

Hi Erica, we’re sorry to hear the below and that your tenant caused trouble for yourself. The tenant passed the relevant referencing checks and was accepted by yourself at the time, I’m afraid we don’t have control over their actions once they live in the property; especially in this case as they were found on a let-only basis for you to manage and keep an eye on. We do wish the best with your investments in the future. Kind Regards, Team Qube