Shannon Ronco - Property manager

I just wanted to leave some feedback and to thank Shannon Ronco, since taking over my property from another agent in the firm, she has worked with a great candor and diligence, Shannon always provides detailed information on the issues that arise and has solutions to the problems, it is clear that she is very experienced in her field, many thanks Shannon.

Professional and ease of service

Very easy transition to move into new property. Exceptional yet affordable properties and professional staff. Would definitely recommend and use in the future

New move

Bethany was professional throughout the entire moving process.

The letting agent Rheann was great and very helpful both in the viewing processes as well as the move in. …

THE MOST ARROGANT AGENCY IN ALL UK The workers of this team has masterfully mistaken basic customer service for an exercise in unearned arrogance and remarkable dim-wittedness. They are also worst than Kaytons. Rather than facilitating a tenancy, they prefer to engineer a labyrinthine ordeal, complete with unanswered telephones and a beautifully haughty disposition. A masterclass in commercial self-sabotage. Splendid effort. How deeply gratifying it has been to politely decline their services, thereby sparing myself the privilege of waiting upon an agency so masterfully adept at the fine art of wasting time. After an agonizing two months of attempting to engage with their automatic team of emails and sms, persistently punctuated by abrupt hang-ups, dismissive emails, and a rather astonishing display of incompetence, they finally deigned to return my call in July. Splendid timing, considering I had requested to view the flat back in May.The agency’s quite audacious response was that they 'will not tolerate this behaviour.' My retort? I shall certainly not tolerate their staggering arrogance and profound lack of professionalism. While they stubbornly insist on a physical viewing, more enlightened agencies quite seamlessly offer video tours or a near person viewings. It appears their absolute purpose here is simply to discriminate. Therefore, my final position is quite simple: I shall not tolerate your ridiculous arrogance, nor your utterly abusive behaviour. I don't want you as an agency, that's all. You are what you are, and it's what I don't want. And my language is not abusive, is the pure reality. It's me who I'm rejecting you, you don't need to write a ridiculous reply, just accept it and the base in what I don't accept maybe to improve your services. But you don't.

I rented a 9th apartment floor at Regent Plaza, Salford, managed by Qube Residential for two and a half years, and left disappointed on almost every front. The building never lived up to what was promised. The lifts were perpetually out of order, which in a block of this height is not a minor inconvenience. The concierge service we were told to expect simply did not materialise. There was no proper parking provision despite this being part of the appeal when I moved in. Worst of all, building security was effectively non-existent, on numerous occasions unknown individuals gained access to the premises at night and left the communal areas littered with nitrous oxide (laughing gas) canisters. For a managed residential block, that is a serious failure of access control and tenant safety. Reported faults were routinely ignored. When things broke, getting any response was a battle, at one point we were left to live with a broken toilet seat that was simply never dealt with. The communal environment was consistently untidy and unkempt, which only added to the sense that the building was not being properly managed or maintained. To cap it off, the end-of-tenancy process was painful. After two and a half years I was hit with sizeable charges for redecoration and cleaning despite leaving the property in good order. In my view the standard of management throughout the tenancy did not come close to justifying the rent, let alone the exit charges. I would strongly advise against renting through Qube Residential. The gap between what is promised at the point of signing and what is actually delivered day to day is wide. This is a response to your comment Qube: Thank you for acknowledging that the building management was not up to standard; that admission speaks volumes, given it formed a large part of my review. I have to correct the record on the toilet seat. It was reported and never addressed during my tenancy, contrary to what is stated here. I'd welcome you producing the records you refer to, because my recollection,and my own evidence, is very different. The last message I got from Kane Glover on the 27th of February 2024 was: "I have sent this back over to the developers to have a look at this for you ASAP" after a log trail of messages which I commenced through email on the January 30, 2024 when I realized nothing gets done on fixlo even after months of complaining which started with power tripping off when I turn on the Towel rack (which was also never fixed) . You never addressed the toilet seat so where is the evidence that you 'made me aware' that the toilet seat will not be fixed . Just own up to the fact that you need to do better as a company and stop trying to cover up your imcompetence. I have all the evidence and records if you are ready to take this up. I'm glad I've left that place, I would advise anyone planning to rent from you guys to pay attention to the 1 star-ratings, Most of the issues I complained about is consistent with other users.

Trust me—don’t use them. Shane Cooper was late to the viewing, and when he finally arrived, he’d forgotten the keys and had to go back to get them. I still decided to proceed with the apartment because it was new, but then—just two days …

have been extremely disappointed with the conduct of this letting agency during my tenancy. Despite there being no court order and no breach of my tenancy, I received repeated messages pressuring me to vacate the property and referencing legal costs in a way that felt intimidating. An agent also attended my property without prior notice or my consent, which was later confirmed in writing by the agency themselves. Communication was inappropriate in tone and, at times, conducted via WhatsApp rather than formal channels, even after this was challenged. I have since had to raise a formal complaint and seek advice regarding my tenant rights. I would strongly advise other tenants to document all interactions carefully and ensure they understand their legal rights when dealing with this agency.

Worst letting agents in England