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Ringley Limited

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

We pay more than £2000 services charge per year for nothing. Almost two months no one come to do the cleaning. I called few times, they always say will find out what happened. Then nothing happens.

Reply from agent

Dear Haiyang Lu I have contacted the cleaners for your building as I can see they attended twice in October, with their most recent visit being the 26th October. Could you please email me at quality@ringley.co.uk so I can forward more information onto you, unfortunately I do not have an email address for you on our system.

1.00 /5

Lift broken for 3 weeks and counting… it makes the £240 a month service charge for our little 1 bed flat feel not worth it at all… especially when every time something goes wrong we have to constantly chase Ringley. Photo also shows dead maggots in the bin room. Apparently £600 a year goes towards steam cleaning of the bin area. No clean in the past 2 years so what has happened to the £1200 ?

1.00 /5

How are people saying 5 stars to this management company? If I can give them 0 stars, I would. This is a company that does not care about their properties or the tenants who live in it. This is a company who loves to over charge, ignore our concerns and refuse to fix issues that have been ongoing for weeks - months. One example (out of so many), we have been charged for window cleaning since we moved in (which was in September 2020) but not once have they cleaned our windows. Yet, they're charging us £1200? How is that acceptable? Another issue has been that our one and only communal elevator has been out of service for almost a month and there hasn't been one person who has come to fix it or even check on the issue. The property manager, the company as a whole has been utterly disappointing. Please check who is your property management company before purchasing property!

Reply from agent

The windows at River Heights are cleaned twice a year. The elevator have had problems and finally the drive belt (a major part) required is not in stock in the Uk and is being fitted this week. We have escalated the matter through every channel with Otis, including on Twitter. And Jon Beckwith, Independent lift engineer is engaged also. We expect the lift to be transformed by the new drive belt and have out notices up on site that people jamming the lift doors open will be recharged for damages caused and that people must ask the 24 hour concierge to escort them and use the lift key when moving in and out - as this will help reduce lift failures. We are acting on all recommendations given to us by the equipment specialists but are happy for any other input that you can provide. If you are not receiving regular updtaes pleaee go ask the concierge to add you to the system. And if you would like us to arrange a call with Otis and you so you can hear 1st hand what has been going on we can arrange that too.

1.00 /5

Terrible terrible service. I live in a flat managed by Ringley. I have experienced nothing but incompetence and empty promises. Stay away.

1.00 /5

Dismal and extremely bad customer service. I was constantly chasing them as their promise to call me back never materialised. I would not recommend using them to manage any rental property. Avoid at all costs. Horrible horrible Company.

Reply from agent

Dear Kyriakos, just reaching out to see if things have got better, we have run some 'what good looks like training' and are interested to reach out with those who identified we needed to improve to see how it is going now - happy to hear more my Natalie Birmingham - my email is sitesetup@ringley.co.uk

1.00 /5

I’ve been a tenant in one of the flats managed by Ringley for a while now. All I can say is STAY AWAY. This company is just horrendous. Don’t be fooled by the fake 5 star reviews. Take note of how many 1 star reviews they have. It’s a bit suspicious isn’t it?

Reply from agent

Hi Jay, we have been working through a what good looks like programme with the teams and are reaching out to see if things have improved so we can feed back into the continuous learning loop

1.00 /5

I have recently purchased a flat in a house managed by Ringleys. They have proved incapable of solving a drainage problem. Other leaseholders have confirmed that they are inactive apart from levying their management fee - for which they provide precious little management. Avoid.

Reply from agent

Hi Michael. I am Leana, the Customer Service Manager, I am sorry to hear that you have had a negative experience with ourselves in regards to a drainage problem, this is not the service which we strive to provide. You can contact me on 020 3912 1456 to discuss this further for me to help you

1.00 /5

If I could give zero, I would. Shocking company to deal with.

1.00 /5

Useless bunch. Had problems for 7 months now that they've known of and none of them have been fixed. My tenancy has been a living hell because of these people. Avoid!

1.00 /5

If Ringley's manage the property you are considering I would think twice before making that commitment. Truly appaling and incompetent, at every step Ringley's have made numerous mistakes and provided incorrect information - worst of all they are unapologetic and even make attempts to deceive you.

Contact details
Sales Phone:

020 3318 6975

Sales Email:

info@mbmringley.co.uk

Opening hours

Unknown

Address

1 Castle Rd, London, NW1 8PR, London, UK, NW1

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