View Agents

Kings Group

Value my property

scroll down for more information

Kings Group

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

1.00 /5

Never bothered to tell us that our offer wasn’t accepted.

review by Imogen Johnson-Gilbert

Reply from agent

Dear Imogen, I can only apologise if there seemed to be a mix up, but having spoken to Joe at our office he believes that he did update you to let you know that another clients offer had been accepted ahead of yours. Please feel free to contact us as we may now have similar properties available that may be of interest to you. Kind Regards All the team at Kings Group, Tottenham & Haringey

1.00 /5

Maximum incompetence in this agency, after 6 years, I and the owner of the house, ended the collaboration with them. It is very difficult to solve the problems in the house, but if you are one day late paying the rent, they immediately call you.

review by Marian Ionutz

Reply from agent

Hello Marian, Thank you for taking the time to write a review. We cannot seem to locate your contact details on our system. Please write to us directly to the following email address Ella.Fletcher@kings-group.net We look forward to hearing from you Kind Regards

1.00 /5

Arranged a valuation with James, no one showed up. I called and was told he was double booked. They didn't even have the decency or courtesy to call or explain this had happened as I had booked time off.

review by Jedi Master

Reply from agent

Good morning Thank you for your review, our lettings director is looking into this to find out what has happened here. We are ever so sorry for this, please do contact our lettings director direct who will be more than happy to look into this fully for you. jade.fox@kings-group.net.

1.00 /5

Didn't turn up to an arranged viewing, didn't communicate after to apologise or re-arrange, despite me emailing the agent who failed to turn up. Even better, I thought let's give this a go again, attempted to arrange another viewing for another property and still waiting 3 days later for a call back to arrange a viewing. You would think you know your access arrangements when putting a property on the market or at least ring back to let people know with 3 working days. Beyond this, if you do complain and ask for the name of the member of staff your speaking with, they lie and tell you a different name. Says it all really.

review by Tennis International

Reply from agent

Dear client, Thank you for your comment, the viewing you are referring to we have communicated previously, we did attend and waited half an hour. Unfortunately our staff member had another appointment to attend and was unable to continue to wait. We have details on another property you have enquired about and we are in the process of arranging a time for appointments. Our staff member has contacted you regarding this and has not been able to get through. Please do contact the Tottenham lettings office to secure your viewing time slot. We will of course continue to call to book a time in. Thank you Kind Regards Kings Group

1.00 /5

First of all, I would like to know how much they pay people to give them 5 stars reviews, we bought a property from this agency, everything was going smoothly until it came to closer to completion. Neil, sales manager from the Tottenham & Haringey branch started putting pressure on us to complete within a set period of time which is fair, but the problem was his attitude and rudeness towards his customers. He has a lack of professionalism and manners. He even called seller a compulsive liar in different opportunities to be able to shake off the responsibility of his office miscommunication. Just before exchanging contracts, Neil would not return calls and that is the reason why the transaction was delayed and to make things worse, when the transaction was completed and went to collect keys, my client realised that the seller had just had COVID and had informed the agency to pass the message on to us which never happened, putting us at risk by being in the house without taking the necessary precautions. Additionally, they did not carry out due diligence and after completion, he started pestering my client about submitting additional documentation because Kings Group had failed to do their work correctly and properly from the very beginning.NegativeResponsiveness, Quality, Professionalism, Value

review by Estefano Brujo

Reply from agent

Dear Isobel We are sorry to read your comments regarding your experience with us. We have looked at the notes we have on file and they contradict the issues you have raised. Please could you Email me on the following email address so that we can discuss and better explain the issues you have raised; reviews@kings-group.net Kind Regards Kelly

1.00 /5

.AVOID AVOID AVOID Stay away from kings group in Tottenham I RENTED A STUDIO FLAT IN SOMERSET GARDENS WHITE HART LANE FROM KINGS GROUP TOTTENHAM 6TH OF FEBRUARY 2020 AND NOW THINKING THE WORST 12 MONTH'S OF MY LIFE IS BEHIND ME HERE COMES A £1279 CLAIMS OF DAMAGES TO THE PROPERTY FLOOR AND FOR CLEANING SERVICES. THIS WAS THE SAME PROPERTY THAT HAD NO TOILET DOOR AND HEATER PLUS RAIN WATER LEAKAGE FROM WINDOWS AND WALLS THAT DAMAGED THE WHOLE PROPERTY YET INSTEAD OF APOLOGISING FOR THE NIGHTMARE I WENT THROUGH FOR THE PAST 12 MONTH KINGS GROUP ARE ON THE SIDE OF A SHAMELESS AND CROOKED LANDLADY WHO'S ONLY AIM IS TO SCAMM ME OF ONE LAST PAYDAY. THIS IS SCAMM AND FRAUD TO TAKE MONEY THAT YOU CLEARLY NEED TO REDOCORATE THE PROPERTY AND IN THAT PROCESS PRODUCE A FAKE INVOICE.NegativeProfessionalism

review by Mohamed

Reply from agent

Dear Mohamed I am sorry you feel that Kings lettings have not provided a good service for you however we do manage the property on behalf of your Landlord. Any repairs reported to us are always passed onto the Landlord for authorisation before we can arrange contractors. At the end of your tenancy a full inventory checkout is carried out where the property is compared to the condition at the start of the property. Your Landlord has the right to claim for any damages they believe are fair, you have the right to dispute this and a claim will be sent to the deposit scheme who your deposit is protected by. All evidence will then be adjudicated and the deposit paid out on the decision made by an unbiased deposit scheme. You have been provided with the Landlords claim and have been given instruction on how to respond with your dispute direct with the deposit scheme Kind Regards Kings Group Lettings

1.00 /5

A star is not even deserved for the poor quality of the service we received. Saying that these guys are a fraud is probably the best compliment I can spare. I will not write the long and tedious drama we fell into to, but do yourself a favour: avoid this company as the pest/covid, because you will only find troubles!NegativeResponsiveness, Quality, Professionalism, Value

review by Brigitta Fazzini

Reply from agent

Dear Client We are sorry that you feel this way following your experience with us. I understand that you were trying to purchase a property and after a survey had taken place you had asked for a reduction in the sales price. Unfortunately the seller wasn’t prepared to lower the price and decided to proceed with a purchaser who was prepared to pay a higher sum for the property. We also understand that the seller was unprepared to re- in burse you for your survey cost. As an agent we work for both clients (vendor and Purchaser) in a transaction equally. Unfortunately in this case we were unable to get you the price you wanted. We hope we are able to get a better outcome for you in the future. Kind Regards Sales Director

1.00 /5

Take your deposit and do not return it. They do everything to delay and complicate the rental of a property.

review by KELLEN COSTA

Reply from agent

Thank you for your comments, we are very sorry you feel this way. I can assure you this is not the case. Our aim is to make the process as quick and smooth as possible. I would ask for you to contact our lettings director Jade Fox direct on 01992 785 000 should you wish to discuss this further. Thank you very much

1.00 /5

STOP putting your flyers through my N15 postcode letterbox, and leaving them half hanging out!!!! (I have a sign clearly stating ‘No junk mail’) Thus letting all my heating out and and giving thieves the green light there is no one at home. If this happens again I shall put something unwanted through your door!

review by Harriet Jones

Reply from agent

Apologies Harriet. We do not know whether these actions are being undertaken by our contracted leaflet dropping companies or members of staff however to some extent that is irrelevant and to try to ensure you do not receive any further leaflets could we ask for you contact us on managersalestottenham@kings-group.net with your full postal address please? We can then ensure and notify all possible companies that we use , not deliver to this address further? Your cooperation is much appreciated and apologies once more for any inconvenience caused. Thank you.