Exercise caution when dealing with this agency as they engage in deceitful practices. I was ensnared in their scheme and coerced into paying a holding deposit of £576 for a rental property. The manager's conduct has been uncooperative and confrontational, exacerbating the situation. Upon initially contacting this agency to inquire about renting a property and submitting my documents, I was taken aback by their demand for a £576 deposit. Trusting their credibility, I complied, only to face a lack of cooperation thereafter. Despite multiple attempts to communicate through emails, calls, and in-person visits to their office, I've encountered a continuous impasse. Furthermore, the estate manager adamantly refuses to refund my deposit, citing vague criteria that I supposedly failed to meet. It's important to note that paying for property viewings is uncommon in the UK. This crucial detail was conveniently omitted, leaving me feeling rushed and misled throughout the entire process. Despite their fraudulent practices, this agency continues to evade accountability and remains unresponsive, leaving me in a distressing predicament.

Please be aware of fraud, I was scammed by this agency for holding deposit in excess of £500, the manager is rude and thick skin. The estate manager claim that I should pay for my viewing and waist her time, since when we pay for viewing in UK? Don't trust as I was mislead with information and rushed trough the process, they don't reply to calls and emails after their fraudent practice.

Never bothered to tell us that our offer wasn’t accepted.

Maximum incompetence in this agency, after 6 years, I and the owner of the house, ended the collaboration with them. It is very difficult to solve the problems in the house, but if you are one day late paying the rent, they immediately call you.

Arranged a valuation with James, no one showed up. I called and was told he was double booked. They didn't even have the decency or courtesy to call or explain this had happened as I had booked time off.

Didn't turn up to an arranged viewing, didn't communicate after to apologise or re-arrange, despite me emailing the agent who failed to turn up. Even better, I thought let's give this a go again, attempted to arrange another viewing for another property and still waiting 3 days later for a call back to arrange a viewing. You would think you know your access arrangements when putting a property on the market or at least ring back to let people know with 3 working days. Beyond this, if you do complain and ask for the name of the member of staff your speaking with, they lie and tell you a different name. Says it all really.

First of all, I would like to know how much they pay people to give them 5 stars reviews, we bought a property from this agency, everything was going smoothly until it came to closer to completion. Neil, sales manager from the Tottenham & Haringey branch started putting pressure on us to complete within a set period of time which is fair, but the problem was his attitude and rudeness towards his customers. He has a lack of professionalism and manners. He even called seller a compulsive liar in different opportunities to be able to shake off the responsibility of his office miscommunication. Just before exchanging contracts, Neil would not return calls and that is the reason why the transaction was delayed and to make things worse, when the transaction was completed and went to collect keys, my client realised that the seller had just had COVID and had informed the agency to pass the message on to us which never happened, putting us at risk by being in the house without taking the necessary precautions. Additionally, they did not carry out due diligence and after completion, he started pestering my client about submitting additional documentation because Kings Group had failed to do their work correctly and properly from the very beginning.NegativeResponsiveness, Quality, Professionalism, Value

.AVOID AVOID AVOID Stay away from kings group in Tottenham I RENTED A STUDIO FLAT IN SOMERSET GARDENS WHITE HART LANE FROM KINGS GROUP TOTTENHAM 6TH OF FEBRUARY 2020 AND NOW THINKING THE WORST 12 MONTH'S OF MY LIFE IS BEHIND ME HERE COMES A £1279 CLAIMS OF DAMAGES TO THE PROPERTY FLOOR AND FOR CLEANING SERVICES. THIS WAS THE SAME PROPERTY THAT HAD NO TOILET DOOR AND HEATER PLUS RAIN WATER LEAKAGE FROM WINDOWS AND WALLS THAT DAMAGED THE WHOLE PROPERTY YET INSTEAD OF APOLOGISING FOR THE NIGHTMARE I WENT THROUGH FOR THE PAST 12 MONTH KINGS GROUP ARE ON THE SIDE OF A SHAMELESS AND CROOKED LANDLADY WHO'S ONLY AIM IS TO SCAMM ME OF ONE LAST PAYDAY. THIS IS SCAMM AND FRAUD TO TAKE MONEY THAT YOU CLEARLY NEED TO REDOCORATE THE PROPERTY AND IN THAT PROCESS PRODUCE A FAKE INVOICE.NegativeProfessionalism

A star is not even deserved for the poor quality of the service we received. Saying that these guys are a fraud is probably the best compliment I can spare. I will not write the long and tedious drama we fell into to, but do yourself a favour: avoid this company as the pest/covid, because you will only find troubles!NegativeResponsiveness, Quality, Professionalism, Value