Hello Thank you for your review, we are very sorry to read that you are not satisfied with the service. We can assure you we are not fraudulent, our lettings director has looked into this fully and has sent an email reply to your complaint, fully outlining our position and reasoning behind not being able to proceed in letting a property with yourselves. Your deposit has not been fully retained, this is incorrect. Please do review our response on your emails and communicate in the correct way going forward Thank you