Dear Client We are sorry that you feel this way following your experience with us. I understand that you were trying to purchase a property and after a survey had taken place you had asked for a reduction in the sales price. Unfortunately the seller wasn’t prepared to lower the price and decided to proceed with a purchaser who was prepared to pay a higher sum for the property. We also understand that the seller was unprepared to re- in burse you for your survey cost. As an agent we work for both clients (vendor and Purchaser) in a transaction equally. Unfortunately in this case we were unable to get you the price you wanted. We hope we are able to get a better outcome for you in the future. Kind Regards Sales Director