First of all, I would like to know how much they pay people to give them 5 stars reviews, we bought a property from this agency, everything was going smoothly until it came to closer to completion. Neil, sales manager from the Tottenham & Haringey branch started putting pressure on us to complete within a set period of time which is fair, but the problem was his attitude and rudeness towards his customers. He has a lack of professionalism and manners. He even called seller a compulsive liar in different opportunities to be able to shake off the responsibility of his office miscommunication. Just before exchanging contracts, Neil would not return calls and that is the reason why the transaction was delayed and to make things worse, when the transaction was completed and went to collect keys, my client realised that the seller had just had COVID and had informed the agency to pass the message on to us which never happened, putting us at risk by being in the house without taking the necessary precautions. Additionally, they did not carry out due diligence and after completion, he started pestering my client about submitting additional documentation because Kings Group had failed to do their work correctly and properly from the very beginning.NegativeResponsiveness, Quality, Professionalism, Value