Exercise caution when dealing with this agency as they engage in deceitful practices. I was ensnared in their scheme and coerced into paying a holding deposit of £576 for a rental property. The manager's conduct has been uncooperative and confrontational, exacerbating the situation. Upon initially contacting this agency to inquire about renting a property and submitting my documents, I was taken aback by their demand for a £576 deposit. Trusting their credibility, I complied, only to face a lack of cooperation thereafter. Despite multiple attempts to communicate through emails, calls, and in-person visits to their office, I've encountered a continuous impasse. Furthermore, the estate manager adamantly refuses to refund my deposit, citing vague criteria that I supposedly failed to meet. It's important to note that paying for property viewings is uncommon in the UK. This crucial detail was conveniently omitted, leaving me feeling rushed and misled throughout the entire process. Despite their fraudulent practices, this agency continues to evade accountability and remains unresponsive, leaving me in a distressing predicament.