Dear Mohamed I am sorry you feel that Kings lettings have not provided a good service for you however we do manage the property on behalf of your Landlord. Any repairs reported to us are always passed onto the Landlord for authorisation before we can arrange contractors. At the end of your tenancy a full inventory checkout is carried out where the property is compared to the condition at the start of the property. Your Landlord has the right to claim for any damages they believe are fair, you have the right to dispute this and a claim will be sent to the deposit scheme who your deposit is protected by. All evidence will then be adjudicated and the deposit paid out on the decision made by an unbiased deposit scheme. You have been provided with the Landlords claim and have been given instruction on how to respond with your dispute direct with the deposit scheme Kind Regards Kings Group Lettings