Dear Gyula. I am sorry to read your review and have had a brief conversation with those involved. On the face of it does appear that your review is perhaps a little harsh as although I appreciate your application to rent has been unsuccessful, the facts are that you did not meet the criteria to rent as set by our third party referencing agency. We did suggest alternatives to enable you application to pass but unfortunately you were unable to provide what was required. All monies have been refunded to you today. If I can help further, please do feel free to contact me. Thank you. Andrew Roberts - Customer Relations Manager.

Hi Cathy. I am sorry to hear this and will look into your issues if you can give me some more details. Perhaps you could email me the addresses of where you feel we are not entitled to have a board up and I will of course have it removed. With regards to deposit returns, I can’t comment on your friends experience without more information but we are bound by the obligations set by the Tenancy Deposit Schemes and as members of The Property Ombudsman and ARLA, we are always happy to corporate with a disputes that arise. Thanks. Andrew Roberts - Customer Relations Manager (andrew.roberts@acorngroup.co.uk)