Great experience and supported us selling our flat in a challenging market this year. Courteous and professional throughout when dealing with us but also tenacious in helping the sale to go through. Would recommend using them

An excellent service throughout the whole selling process. The team were always quick to respond to issues or inquiries and managed everything with total professionalism - reliable and honest. Highly recommendedPositiveResponsiveness, Professionalism

I would thoroughly recommend John Payne Lee. My wife and I just sold our house through them and they were excellent in pushing the whole chain through and in always keeping us aware of what was going on. I would particularly like to thank Will as he tirelessly pursued our cause over the whole period of the sale. Also manager Chris was very efficient and professional and Clare too was extremely helpful. A great team effort which worked.

Chris was very hands-on with my sale. I appreciated his dedication.

Dealing with John Payne estate agents was a simple, easy and relatively pain free process. The staff were friendly and supportive.

Staff are good

I’m extremely disappointed with my experience. I had two house viewings scheduled, and both were cancelled just 10 minutes before the appointment time. I had already arrived at the property with my young child, after making the effort to travel there on my own. At the moment I received the cancellation, I was literally standing outside the house waiting for the agent. This was not only inconvenient, but also very upsetting and unprofessional. I hope no one else has to go through the same experience.

Our experience with John Payne (John Pain more like it!) was incredibly disappointing and ultimately cost us a rental property due to their negligence and lack of basic professional competence. Throughout the process, it became painfully clear that our agent did not possess the knowledge or attention to detail required for her role. Key information was delayed or submitted incorrectly, and when we raised concerns, we were either brushed off or given vague, inconsistent responses. The lack of communication and poor understanding of the rental process caused avoidable delays, and in the end, the deal fell through entirely, not due to anything on our side, but purely because of how poorly things were handled by the agent. It’s incredibly frustrating to lose out on a home because of someone else’s incompetence. I would strongly advise others to think twice before working with this agency, especially if you’re expecting even the most basic level of professionalism or accountability.

Spoke to Liam on 6th Feb re viewing a rental, said he'd get back to me but never did. Followed up several times on the Monday via phone and email but still didn't get a response..will look elsewhere!NegativeResponsiveness