Our experience with John Payne (John Pain more like it!) was incredibly disappointing and ultimately cost us a rental property due to their negligence and lack of basic professional competence. Throughout the process, it became painfully clear that our agent did not possess the knowledge or attention to detail required for her role. Key information was delayed or submitted incorrectly, and when we raised concerns, we were either brushed off or given vague, inconsistent responses. The lack of communication and poor understanding of the rental process caused avoidable delays, and in the end, the deal fell through entirely, not due to anything on our side, but purely because of how poorly things were handled by the agent. It’s incredibly frustrating to lose out on a home because of someone else’s incompetence. I would strongly advise others to think twice before working with this agency, especially if you’re expecting even the most basic level of professionalism or accountability.