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JLL Nine Elms

A selection of reviews/testimonials by highest rating
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1.00 /5

My experience with JLL has been nothing short of a nightmare. From the beginning, we were completely organised for our move — paperwork sorted, furniture ordered, movers booked — everything planned down to the hour. But JLL’s agent threw a spanner in the works. They were slow to respond, left old furniture in the property, and made us pay for a cleaner out of pocket, which took weeks to be reimbursed. During the purchase process, the agent made vague references to possible fire safety issues but completely downplayed their seriousness. In reality, the apartment has major cladding problems and a longstanding gas issue dating back to 2024. When I reached out for clarity, I was told, “This is what you pay a solicitor for.” The agent became increasingly unhelpful, to the point where I had to ask my partner to take over all communication — I simply couldn’t deal with them anymore. What was meant to be an exciting chapter in our lives quickly became a drawn-out, stressful ordeal. JLL took what should have been a joyful milestone and turned it into an experience filled with disappointment and distrust. Frankly, we expected better.

Reply from agent

Dear Glenn, I have investigated your comments and been through correspondence between yourself, the agents involved and the solicitors. I do understand your frustrations but am satisfied that JLL acted with integrity. Should you wish to discuss this further please email me on michelle.bishop@jll.com

Contact details
Sales Phone:

0203 147 1333

Sales Email:

Kyle.Spence@eu.jll.com

Lettings Phone:

0203 147 1333

Lettings Email:

daniel.turner@eu.jll.com

Opening hours
Monday-Friday: 09:00 - 18:00
Address

Unit C1, 4 Riverlight Quay, London, SW11 8DG, London, UK, SW11

JLL's new Nine Elms residential office opened its doors in August 2015 and is ideally located within Riverlight Quay, the sought after St James development situated directly opposite the traditional architecture of fashionable Kensington and Chelsea, with an enviable position on the south bank of the River Thames. Nine Elms is home to the iconic Battersea Power Station, Vista, Aykon, Embassy Gardens and many more to come as well as the new location of the American Embassy. The area is set to rival the Capital’s most exclusive shopping zones with worldwide superbrands signing up to the commercial opportunities and a zone 1 Underground station opening in 2020. JLL’s expertise across the Nine Elms area for the last 20 years ensures our knowledge is second to none. The team will be moving into a larger more permanent office in July 2016 where we will continue to offer our sales, lettings and management service headed up by Helen Penfold and Daniel Turner who each have over ten years’ experience in agency. With our first rate property management team located on site we can ensure tenants are looked after and investments fully managed by our ARLA qualified property managers. JLL is the largest property consultancy business in Europe, with an enviable reputation for delivering beyond client expectations. With our national network of prime city, regional and international offices we can ensure that your property will reach the widest amount of prospective applicants.

Our team

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Association of Residential Letting Agents
Property Ombudsman Sales
Property Ombudsman Lettings

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