I was too angry and felt insulted when talking with the stuff of this office . I think I am necessary to wire down my experience and no more people been treat with such ridiculous and unreasonable behavior and attitude!According to their bad attitude to dealing with issues ,Wrote this comment Only hope some stuff of this office can know how to respect customers,and try to be professional .and can apologies to the customer when u did something wrong .not always avoiding their responsibility. We rent an apartment from Jll canary wharf company,but after 15days from moving out ,they just sent us the check out report ,and because we requested for the checkout report. I emailed them many times ,before we went to their office ,they always say one sentence “I have nothing to do for you ,you should contact your landlord by yourself “,and our landlord said she is happy to release the deposit ,and asked us to find Jll . So I have to go to this office try to solve this issue asap. Cuz we need get our deposit back . we went to them and request for deposit refund,(after 16days from moving out day )they use very bad attitude to talk with us .maybe my English is not very good ,when I was taking to them ,many stuff just laughed at me .we only request for our deposit. Its our right. We don’t need to go to office if they can truly help us to dealing with this issue. At that moment ,Facing to their mock ,I was shocked and overwhelmed . When I go back , All I can see in my head is those employees laugh at me ,it’s like a horrible dream. so next day we went to the office and hope they can apologize to us .what shocked us is When I walked into the agency at the beginning ,Even I try to talk with them and hope they can dealing this issue for us , they still talked to us with very i ndifferent attitude, we just want they can apologize to us for the bad attitude yesterday ,but a stuff Jennifer just come and yelling to me . She keep use very bad attitude sayingwe can’t do anything for you ,you can go back to online complain, even don’t let me talk! She blamed me I am screamed when she is yelling to me. Yes ,my voice is get louder because she don’t want me to talk she don’t give me chance to talk .at that moment I have no choice I think only can use loud voice she can hear. I think everyone will be very angry if they dealing the problem like that attitude ,of cuz my vioce getting bigger .my landlord send us the screenshots to us And asked them to apologize to us ,but still no.I don’t theink they are a professional agency ,they don’t want to help customers when something happens . The most ridiculous thing is they don’t admit they did laughed at me .they have a reason to me their office always talk to each other like that .they are laugh to their colleagues when they were talking ,they didn’t laugh at me ,I said u can check ur cctv,if you don’t admit ,Jennifer keep talked in rude ways and yelling to me ,even choose to lie to me their office there is no cctv . its very obvious The cctv is above us . according to the conversation between them and us ,I tried to ask the local people ,they said they won’t use this attitude to talk with the local customer ,so I doubt they have Racial discrimination .maybe my English is not good ,but I tried to explain my self,why they laugh at me and even laugh out with big sound ? Because we are foreigners?or because my English is not that fluent? it’s very horrible experience renting from this branch store. When we speak The stuff do mock customer it’s unbelievable . I think learn how to respect people is the mosy basic thing they need to do . I didn’t comment this to all the stuff of the branch office ,only to the stuff who laughed at me !Don’t treat people differently by which country the customer from and occupation! My landlord said they apologized directly to her ,but not to us .it’s not because my ex landlord have businese with them ? Be treated samal same