I was too angry and felt insulted when talking with the stuff of this office . I think I am necessary to wire down my experience and no more people been treat with such ridiculous and unreasonable behavior and attitude!According to their bad attitude to dealing with issues ,Wrote this comment Only hope some stuff of this office can know how to respect customers,and try to be professional .and can apologies to the customer when u did something wrong .not always avoiding their responsibility. We rent an apartment from Jll canary wharf company,but after 15days from moving out ,they just sent us the check out report ,and because we requested for the checkout report. I emailed them many times ,before we went to their office ,they always say one sentence “I have nothing to do for you ,you should contact your landlord by yourself “,and our landlord said she is happy to release the deposit ,and asked us to find Jll . So I have to go to this office try to solve this issue asap. Cuz we need get our deposit back . we went to them and request for deposit refund,(after 16days from moving out day )they use very bad attitude to talk with us .maybe my English is not very good ,when I was taking to them ,many stuff just laughed at me .we only request for our deposit. Its our right. We don’t need to go to office if they can truly help us to dealing with this issue. At that moment ,Facing to their mock ,I was shocked and overwhelmed . When I go back , All I can see in my head is those employees laugh at me ,it’s like a horrible dream. so next day we went to the office and hope they can apologize to us .what shocked us is When I walked into the agency at the beginning ,Even I try to talk with them and hope they can dealing this issue for us , they still talked to us with very i ndifferent attitude, we just want they can apologize to us for the bad attitude yesterday ,but a stuff Jennifer just come and yelling to me . She keep use very bad attitude sayingwe can’t do anything for you ,you can go back to online complain, even don’t let me talk! She blamed me I am screamed when she is yelling to me. Yes ,my voice is get louder because she don’t want me to talk she don’t give me chance to talk .at that moment I have no choice I think only can use loud voice she can hear. I think everyone will be very angry if they dealing the problem like that attitude ,of cuz my vioce getting bigger .my landlord send us the screenshots to us And asked them to apologize to us ,but still no.I don’t theink they are a professional agency ,they don’t want to help customers when something happens . The most ridiculous thing is they don’t admit they did laughed at me .they have a reason to me their office always talk to each other like that .they are laugh to their colleagues when they were talking ,they didn’t laugh at me ,I said u can check ur cctv,if you don’t admit ,Jennifer keep talked in rude ways and yelling to me ,even choose to lie to me their office there is no cctv . its very obvious The cctv is above us . according to the conversation between them and us ,I tried to ask the local people ,they said they won’t use this attitude to talk with the local customer ,so I doubt they have Racial discrimination .maybe my English is not good ,but I tried to explain my self,why they laugh at me and even laugh out with big sound ? Because we are foreigners?or because my English is not that fluent? it’s very horrible experience renting from this branch store. When we speak The stuff do mock customer it’s unbelievable . I think learn how to respect people is the mosy basic thing they need to do . I didn’t comment this to all the stuff of the branch office ,only to the stuff who laughed at me !Don’t treat people differently by which country the customer from and occupation! My landlord said they apologized directly to her ,but not to us .it’s not because my ex landlord have businese with them ? Be treated samal same

The staff in this office are very rude and discriminatory. I would recommend that you choose an agent only after looking at their character. I have heard that my friend was treated very badly there, so I have decided that I will never rent from this agent. I will check out Foxton or Knight Frank before making a decision. I would advise everyone to avoid this place.

Second year renting from JLL. Vey disappointed this time. After terminating our most recent tenancy with JLL, we have been treated very poorly, unprofessional and unfair! Despite the fact that all the sufficient and strong evidence has been presented (including third party evidence), the property manager Olga still acts/talks like we are the wrongdoing party. Also, what she said over time is actually contridicted to the previous statements and JLL policy. We have been treated like criminal whereas we are indeed the innocent party. We are actively seeking for collabration and positive communication, being patient and nice in dealing with the deposit conflict. However, we have not got anything in return apart from being blamed for something that is not our fault at all. We are looking into stronger approach now, and considering legal proceeding. Being nice and kind does not mean that we can be easily bullied! Overall, I just feel a significant lack of professionalism from JLL. Realistically, it is JLL's responsibility to verify and check on the information of the photos we sent during move-in and inform the landlord of any discrepancies since the information is already on JLL's record in the first place, now we are questioning the nature if JLL has really supplied this information to the landlord just to avoid any liabilities.

JOANNA LUDLOW had a very unfortunate experience with this agent in the Canary Wharf office. I was taken aback with her attitude and aggressiveness as I would expect that working in the industry she would be well trained in handling such common matters. I was leaving the property managed by JLL after 6 years of being a stellar tenant. The new property I secured became available after 4 days from when my tenancy was ending. She called me and went off that my behaviour was unacceptable (?!) who did I think I was to demand (apparently) to stay more days even though I explained calmly that I’m not doing this on purpose it is a chain of events that was not within my control. She continued being aggressive and asked her to please stop harassing me as this way she’s pushing me to be homeless for 4 days which I don’t believe she wants and instead let’s work peacefully to a solution. She called me crazy and banged down the phone. She then emailed me saying as discussed please be out by the date of your contract. Thankfully a sane colleague of hers intervened, said it’s not a problem at all, it just meant that I would have to take care of the professional cleaning as the new tenant would be moving in one day after I would be moving out, which I agreed to do. How simple was that? I will never understand why instead of choosing to find a solution she chose to berate me, it stayed with me but I then realised that this is not a reflection of who I am but who she is. Above all we should be human!

JLL told me that my deposit has been released and will be processed in 5 working days but 9 working days have passed and still haven’t received my deposit back. Contacted JLL multiple times via email but they haven’t been replying and I have no idea when I will get my deposit back. Note that it’s been 2 months since I moved out from the JLL managed property and I’m still waiting for the deposit to be returned.NegativeResponsiveness, Quality, Professionalism

property management ignoring us which is insulting considering the high rent on the property. Unable to sleep due to faulty blinds which is an easy fix but property management are refusing to deal with the issue after 4 months.

Initially OK experience, however, the property management team emailed me saying they would handle my issues but the lady has constantly ignored and refused to help in every situation. The apartment has very large windows and they did not bother to check if the blinds are not working, now I have to spend my own money to fix these as JLL and the rude property management team refuse to handle the situation.

I strongly do not recommend JLL. Months of delays to fix problems, paid bills double and refused to refund us (8 months and counting); There is no complaints procedure according to staff. an ongoing investigation is taking weeks and brings no answers to questions.

please do not use JLL canary wharf, my friend is renting with them and has very large windows, the blinds do not close and they are refusing to fix this, the apartment is constantly light and we are unable to sleep. considering the extortionate rent JLL expose him to this is just sad and pathetic. They have ignored his emails and the property manager has been incredibly rude over the phone.