🚨🚨🚨AVOID! AVOID! AVOID! 🚨🚨🚨 2 months after the end of our tenancy and they still hold our deposit. All final bills provided & rent fully paid. Property manager (Paige Waller) has so far attempted to add a deduction for some damages that were clearly documented in the check-in report, consistently avoided calls and emails, & attempted to deduct a debt on a utility bill even after being informed numerous times by the utility provider that the debt was for a period prior to our tenancy. TDS dispute has been raised and Paige Waller fails to respond to TDS. Failed promises, severe lack of communication, and no deposit returned. You will definitely suffer when it comes to getting your deposit returned.

I am extremely disappointed with JLL's service. We vacated our premises in January 2024, provided all necessary bills and proof of payment, yet they are still holding our deposit. They keep making excuses about the utility provider, which is unacceptable. Moreover, Paige Waller didn't inform us that she was no longer managing our flat and failed to introduce us to the new property manager, Ashley Prowse, who had no background knowledge or context on our situation. This lack of communication and professionalism is frustrating and unacceptable. Avoid JLL if you want a hassle-free rental experience.

Extremely shocking experience after renting for almost 3years with these guys. Our deposit has been wrongly kept on hold for more than 4 months now. 1st they tried to wrongly charge us for damages which were pre-existing when we moved in. Thankfully we had all evidence and they had to remove those charges. But now they have wrongfully kept our deposit on hold with no proper context. Good luck to anyone choosing these guys , u will for sure suffer when it comes to getting deposits back.

Totally joke. Go kight frank!!!!

I am having a trouble getting my deposit back, ever since I provided the full proof of payment for the bills and that I have a full right to get the deposit returned, Paige Waller (the property manager) has immediately stopped replying to all my emails and calls. She had told me that they were having trouble with getting in contact with the Utility provider for all the flats they are managing, and they are getting legal advices for that. However, the utility provider answered my calls very easily and has replied my query with the invoices and received payments. It feels like she was just telling me that to not release my deposit. It was been couple months since I finished my payments, and she has been ignoring me since January. I have sent her almost ten emails and calls ever since- none replied. I also got connected to her colleagues and a senior manager, no one really in the management answered a single call. Very disappointing and disrespectful.

Very unpleasant end of tenancy experience with JLL - would advise tenants to avoid this company. John&co much better. Paid £420 for a cleaner that they advised to use and it wasn’t cleaned to their satisfaction, items marked in inventory as fair wear and tear but they didn’t agree and withheld from our deposit. Took 3/4 weeks to get part of our deposit back and not a small sum. Trying to claim £20 for a mark on a wall that can barely be seen from the inventory report with no receipts to back up replacing anything. Needless to say we are disputing everything with TDS for the first time ever as tenants but for £128 you’d think the Landlord could repaint a wall when the property is several years old or for items marked as fair wear rather than getting into disputes with tenants that paid nearly £3k a month to rent from you. Avoid if you can! Karl Zheng and Tiffany are both very unpleasant to deal with and stressful from start to finish. Even pool at amory tower was closed for 6 months of our tenancy and we never got a response for no facilities? Tiffany ignored us for weeks when we asked for a response on facilities or issues with mould in flat. Not good enough!

Very unprofessional property managers (Olga Nimet), sending you details for transferring the name on the bill accounts only after you have moved out, purposefully keeping your deposit on hold for months after you have moved out for very unreasonable reasons (e.g. unless you pay all the bills twice, charging you for items which were not initially in the property for a higher price than usual), not caring anything about tenant's interest and losses, the agent hangs up the phone when the she doesn't have more reasonable arguments or doesn't agree with tenant's argument.

Very poor experience of letting with this agency, they have withheld the deposit for over 4 weeks whilst confirming deductions of £158 and then illegally attempted to withhold the balance until I provide proof that the utility accounts had been settled, which is entirely incorrect.

Another year as I am satisfied with the renting team so I rent with JLL again but nightmare comes the property manager still drive me mad, she only replied to the emails she wants to reply and ignore the questions she doesn’t wants to reply. I feel super hard to communicate with her and also as I just want she kind to me although I am not think she is good for her job every single time she ask 5 stars trustpilot I did for her. But she still not doing her jobs well. Sometimes send wrong emails and never remember my name and I still have not got my deposit yet. I really need change a new property manager as I already try to stand her for a year but nothing changed and I don’t think she can change please do help us to change a property manger I change my star because of the help with Joanna Ludlow, she is so kind and helpful. now everything solved! But I still feel not pleasant with the communication with the property manager, she did not help and avoid any help way. in the letting process everything is fine and I am happy to pay the deposit and first month's rent. And the person who contact me is also kind. But when I moved in everything is different. I am not sure why JLL has a property team but do nothing, if they have one and let us to use it, they need help! I told the property manager I am not expect the last tenant's belongs in the flat, and wish she can contact the last tenant or the landlord to take them away, but she said I have not write this in my tenancy agreement but I signed it in march and the last tenant check out in May, how can I know she will leave her stuff in the flat? this really not make sense. and the last tenant's things even broken and I give up said if you do not wish to dispose it you still can let someone to repair it, she still ignore the it and said I need keep it! And the clean of washing machine is not present which also indicate in the inventory check, but she do not bother to let the cleaner come again to clean the washing machine instead she said I can stay it not nice as it was when I move out?? this attitude made me so annoying! Every single conversation is useless, and she is still my property manager during my stay I am not sure if she can help other problem during my stay. Although I am happy the problems have been solved by other people I still feel the conversation with the property manger is not great!

Unfortunately A very bad experience with Adam Garson. We agreed on viewing 2 days ago. The next day he told me the apartment is let and cancelled the appointment one hour before the appointment! He told me you can go the building at said appointment and “feel free to ask the concierge if the have someone who can show you”. This is absolutely disappointing and ridiculous.