I’m a landlord using JLL. I appear to have had numerous double bills and over bills. Probably out of pocket to the tune of a 4 figure number now. Getting fobbed off and passed around but no one actually taking ownership and helping fix. Even got charged for late fees on a utility bill that JLL are supposed to be managing (their mistake, I pay). I wouldnt recommend at all.

Yesterday was the first day we had to move into the new apartment but it's impossible to live in that apartment right now. check in had to be done at 12pm (my girlfriend at 11: 57am was downstairs but from the agency they told us that whoever carried the keys had left leaving the keys at the reception at 12: 05 without check in with agency (obviously her word against that of my girlfriend they answered us by phone and without reading the water or electricity meter, and without check in the apartment with someone from the agency), and all this with a new born and all the wind that was yesterday. 1 The door handle is broken so it cannot be closed completely (3 weeks ago when we visited the apartment we were told that they will fix it before we move (it is still broken). 2 the apartment is not clean (you have grease on the kitchen wall, bumpy floor, dirty windows. 3 in the washing machine is full of mold (but FULL) .4 getting out of the bathroom i am with mold. OF COURSE I HAVE PHOTOGRAPHIC AND VIDEO PROOF. I want this bad dream to end especially for my little girl who is 27 days old. we paid 6 months in advance because my girlfriend is on maternuty leave .. That's a lot of money especially for the state of the current house. We just want to have our rights, that's all. please.

Unprofessional and inhuman property manager. The property manager doesn't care about the tenants of the apartments they manage. They don't provide any service. Simple email response takes about two-three weeks, so to fix a simple problem will take months. UPDATE: When you move out don't expect to receive your deposit back, it has been a month and they didn't provide us with the inventory check list, they didn't say what amount they would withhold they just don't respond. Also we overpaid the rent for the last month by £200 and that too was not returned to us for a month. Will update when it will be returned, if ever.

Whilst the letting agents are friendly and responsive, the property management team are not. As soon as we secured our tenancy agreement we were rushed out the door and left with a plethora of maintenance and health + safety issues with the apartment we were renting, which were either verbally promised to be fixed before our arrival or were deliberately hidden from us when we viewed the property (including but not limited to; a broken window, broken faucets, stained carpets + furnishings, electrical hazards). We received very little assistance from JLL and the help we did get was extremely limited and delayed, with much obfuscation on the part of the overseas landlords. It is quite clear that JLL as a company does not care about it's tenants as much as it does its investors, so despite the friendliness of one or two members of staff (which is part of their job, and not something requiring praise), I cannot recommend renting from this agency. Overall, our treatment bordered on being intentionally deceitful and I would advise anybody thinking of renting from them to make sure they know exactly what they're getting into and who they're going to be dealing with.NegativeResponsiveness, Value

Where do I begin...My boyfriend and I first started renting a property from JLL in January 2021 and have only had problem after problem since moving into our flat. We previously rented a flat from Savills in The Ram Quarter and had such a lovely experience that we looked to move into a bigger flat, but stay in The Ram. We found a two bed flat, being rented out by JLL - I have to say that viewing the property, exchanging details and handing over our deposit was pretty seamless, however when we moved into the actual property was when it became clear the service that JLL provides is atrocious. We moved into a flat that would most certainly be considered 'new' being 3 years old - there was mold all over the bath and shower, missing lightbulbs, broken bedframes, stains over the carpets, a broken window that wouldn't shut in the bedroom (bearing in mind this was January) amongst other things! It was clear that JLL either hadn't checked that the tenants who left the flat had paid for an end of tenancy clean or JLL just hadn't bothered doing one themselves, I am afraid I don't know what the previous agreement was. However, I do know how we left our previous flat in The Ram and what we we came into had been neglected and not made right before new tenants moved in. After weeks of chasing for the above points to be sorted, it took JLL two weeks to send someone out - it is noted that we are in the middle of a Lockdown, however there was no issue with showing us the flat and taking our deposit during this lockdown, but ensuring a flat is fit to rent seemed to be considered far less important in JLL's eyes.I wish the story ended there....in February we pieced together that our neighbours, also renting from JLL, had a leak in their bathroom whose wall backs onto our Kitchen / Living Room. The only reason we knew this is because we could hear workmen going in and out of their flat. Bearing this in mind, I began to see the skirting boards separating from the wall that backed onto their bathroom and within a week's time I began to see damp and mold forming on the walls. I made our Property Manager aware that the skirting boards were separating from the wall on the 2nd February, it took a week to send a workman out to look at the wall, and then I had to chase up JLL to confirm what the report had said!! That weekend damp began to show and mold began to form. It is now the 2nd March, one month after making JLL aware of this issue we are no further along and the damp, mold and skirting boards are getting increasingly worse.Word for the wise, stay far far away.

Very bad customer experience with money held back, constantly relying on the longest possible period to refund any money. This seems to be in line with most real estate agencies anyway, can't wait for these to be disrupted with new players that actually care about their tenants making them a living.

Very disappointing experience with this agent - tried to arrange a viewing of two properties with them, they take your details and never call back. Will not waste my time in the future for a properties advertised by them