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Melina Google

Extremely disappointing and unprofessional experience. My brother and I were accepted for a flat through Elms & Partners (Wilmot St E2), passed all checks, signed the tenancy documents, and paid our holding deposit, only to be told the day before move-in that the landlord decided to give the flat “to a friend.” We did everything right, followed their process, and were left with nowhere to go just days before our move-out deadline. While they agreed to refund our money, this kind of last-minute withdrawal is completely unfair and shows a lack of professionalism and care for tenants’ situations. If you’re looking for reliability and honest communication, I would be very cautious about dealing with this agency. Tenants deserve better treatment than being let down at the last minute after signing and paying.

Reply from Elms Estates: Hello Melina, I am sorry that you have felt the need to write this review, or that you felt we have acted unprofessionally at all. This is a completely rubbish situation, and we are as disappointed as yourself. We have advertised and marketed an apartment, found fantastic tenants, who have done everything right, for the landlord to then decide that he will be moving a friend in!! You are left without a new home, and we are left out of pocket having done considerable work to ready the property for your occupation. Not to split hairs with you, but you were due to move into the property on 01 November 25 and we advised you of the landlords’ actions as soon as we were informed on 21 October 25. Some 12 days prior to your planned occupation. Your holding deposit has already been returned to you. Once again, I would like to apologise for this turn of events and as you have said, you did nothing wrong, and we would be more than happy to continue to assist in trying to find your next home. There are huge legislative changes to private rented sector pending, but I do not recall having seen anything to compensate or protect tenants from these situations. Had you withdrawn last minute, you would have lost your holding deposit monies. The same should perhaps apply in return. If we can be of further assistance, then please do not hesitate to get in touch. Kind regards

About Elms Estates

Elms Estates are a privately owned and completely independently run Estate Agent's with over 30 years of experience in Property Sales, Letting and Property Management within the Bethnal Green, Shoreditch, Stepney Green, Bow, Whitechapel, Victoria Park, Spitalfields and Shadwell areas as well as all other areas within the London Borough of Tower Hamlets and beyond. We pride ourselves on our ability to offer a comprehensive, flexible and friendly approach to the property market and we simply love East London. Elms Estates is positioned in an enviable High Street location with tremendous foot traffic. The office has always used the latest computer and Internet technology, but the company's biggest strength is the genuinely warm, friendly and professional approach that all of our staff offer to all of our clients.

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