Unprofessional

They are unprofessionals, please stay away.

We went to live to Harlesden, in the High Street, and before moving in we asked about the area and levels of noise. They said it wasn't noisy. When we moved in this house in particular, we realised it had no sound insulation and you could hear the noise from the street until late hours at night (2am, 3am, 4am, ...). When we reported it, the agency neither landlord felt accountable for it, and we still had nearly a year of tenancy left, making it very difficult to sleep at night. Moreover, at the end of the tenancy we were taken a good part of our deposit. As a tenant I will not go back to any of their properties but hope some of these issues can be resolved soon. Apart from this, the staff has been responsive and friendly.

Terrible experience as a Tenant. Money hungry yet slow or totally unresponsive when it comes to repairs. Zero care for tenant's safety and wellbeing. I don't recommend.👎 …

Undisciplined clowns. Possibly circus discharge. Definitely laughable.

My first experience in looking for a property started with this estate agent. They are not professional, very money hungry, client care is not important to them unless of course you are giving them what they want. I backed out of a property and their response (Sarah Twiner) was bullyish and rude even though I was very polite and apologetic to her initially. I emailed the manager John Young who ignored my refund request, subsequently I emailed the managing director Scott Hailou who also ignored my request even just to reply to me to confirm if they accepted it or not. I am disappointed and not experienced this before. I wouldn't even give one star to them.

Hi I rented studio flat for first time with reliable home and that was bad experience Trying to take most of my deposit and the charge you for crazy stuff I never thought they well charge me like that Check before u apply for home with them Thank you

I had previously written a positive review over a year ago when Reliable Homes helped me and my flatmate with the tenancy process. However, I felt it necessary to retract and give others the forewarning of the issues we had after our tenancy came to a close. Reliable Homes proved to be distrustful and difficult. In the following days after our tenancy ended, a professional inventory check out was conducted and a good/clean condition report given, with Reliable Homes telling us they recommended we receive our deposit back in full. The landlord for our property entered two weeks later and claimed we left it in a disgusting state and had infested the property with bedbugs. Not only was this entirely untrue but also directly contradicted the third-party service that assessed the property. Reliable Homes had been in the flat countless times in the recent weeks leading up to the end of tenancy to show the flat to potential letters and always commented on its cleanliness, what a great job we did with the flat, and what good tenants we had been. The minute the landlord accused us of leaving the property in such a state, Reliable Homes went along with these accusations and became a mix of unresponsive (when we pointed out inconsistencies, their lack of communication, and our unanswered attempts to follow up with them) and defensive when supporting the landlord in these unproven claims. We as the tenants had to raise this issue to the Deposit Protection Scheme which required both sides to submit evidence and this independent service decided based on the information which party is in the wrong and their decision is final. We WON this dispute. We were students at the time and also from overseas and it felt very much like the landlord and Reliable Homes were trying to take advantage of us. I felt I had to share this experience in the hopes it will make others think twice and be more aware of the potential problems that could arise with Reliable Homes, because we were really blind-sighted by their quick flip to accuse us and make this process as challenging as possible.

Took our deposit and ripped us off without letting us take the property.