Sold a flat with them. Mixed bag. Best credentials, bad contract (but easily amended), acceptable responsiveness, good at getting and conducting viewings, complacency on conversion to offer.

Was a tenant with them for a year, it was stressful securing a flat with them and leaving our flat also

Excellent lettings, horrible tenancy management. I rented my apartment in 2020 through 'Reliable Homes' which was later acquired by 'Drivers & Norris'. After this acquisition, getting a reply from the agency on any non-emergency issue …

We was happy to purchase for rent but unlucky the landlord doesn’t want to make the contract 1 year with 6 months break clause. So She(i don’t want to write her name here, i hope she will change to be a better agent) responded she will refund the money back. I never rent a house or do any paperwork before in london, this was my first time so i asked her how many days for the refund 1 week deposit, maybe she thinks its too much for me to ask her???!! . And her attitude changed. She rushed to get the deposit before we know if landlord accept my offer, and not patient to explain what gonna happened if i need to get my refund back in case landlord refuses me. Im not sure if i would recommend this agency or not. It seems like a big company but a little bit lacking of patience and friendly.

Update: Property management is very slow. Our washing machine has been broken for over a month and they still haven't fixed it yet!!! Old review: In the whole hectic property market, they did take their time to make things right.

Did not reply to my call.

Terrible customer service. I was chasing them for more than 2 weeks for a simple parking permit and they were never available and everytime I called they said that they were going to get back but never did it.