Honestly, renting through this agency has been one of the most frustrating experiences I’ve had. The flat was lovely but I experienced so much stress because of Drivers and Norris during the 4.5 years of my 5 years tenancy. The last 6 months were more bearable because the new property manager was more efficient. If your property manager is Lauren, I would recommend you move out right away. All the issues I am addressing are her doing. It was a relief when she went for a yearly break. A few things you should know before signing with them: - Slow to respond (if at all): It often took weeks, sometimes months, just to get a reply about problems. - Ghosting is standard: Emails were ignored more often than not. - No refurbishment of the place even after more than 4 years of renting a flat. But the rent will increase for sure. - False promises: I was repeatedly told “we’re chasing contractors,” but nothing was ever done. - Closing issues without solving them: I had to raise the same problems multiple times because they love to mark things as “resolved” when they aren’t. - No inspections: The yearly checks? They simply never happened. - Balcony disasters: Got a random call telling me they needed to seal the balcony door because it was unsafe. I asked for an email to confirm—never heard back. - Contractors dumped my furniture on another roof and never returned it. - On top of that: poor insulation, days without heating, and pests like slugs and hornets became part of daily life. - Deposit given back at the last minute, 3 months later, after I rejected the original offer. And miscalculated : I had to sent additional money since they gave me 20£ more than what the deposit refund was. In summary: if you want stress, delays, slugs in your bathtub and a property management team that doesn’t care, this agency is for you. If you value peace of mind, avoid at all costs.