Horrible Experience with Mr. lawrence. At first glance, i thought he is a professional person but he turned out to be a time waster. At first, he gave the price and then he reverted by his own words. Then he stopped responding. Afterwards we built a contact again, he was going to show the property and right before the time of visit, he didn’t answer the phone or reply to messages. He wasted my two weeks. I saw the branding of this company and thought to give it a try but all in vain. I think the Owners need to hire some professional workers or the current employees need to get a bit more training regarding customer service and their time valuation. Wasting someone’s time is disrespectful.
Reply from Drivers and Norris: Thank you for taking the time to share your experience, Bilal. We are truly sorry to hear this and we completely understand your frustration. This is not the standard of service we expect from our team and we sincerely apologise for the inconvenience and time wasted. We would very much like to look into this matter properly. Please do get in touch with us directly and we will do our best to make things right.
