Absolutely terrible agency - totally unreliable, they don’t value people’s time, poor communication, false advertisement, and lying. First I call about this property to schedule a viewing, and an agent says they’ll give me a call back - and she never does. The next day I call again inquiring about why I haven’t heard back, and an agent named Lawrence says he’s doing a viewing in 45 minutes (I call at 3.20pm) between 4:00 and 4:15. I say it’s tight but I’ll try my best to make it and then get there at 4.15, to which he says I’ve already left 2 minutes ago to go to my next viewing. I say I understand. The following day I then call again and ask if we can reschedule, and we agree that we reschedule the next day for 2.30pm. I show up at the viewing at 2.20 pm, ten minutes in advance, and no sign of Lawrence. I call him at 2.33 - he says to me “oh my colleague is supposed to be there, let me call and check” and then silence - I hear nothing. Then I call him again 5 minutes later and he doesn’t pick up my call. Then I call the letting agency and say I’m at the viewing, and no sign of an agent. I speak to a guy and then he transfers me to another agent (I think her name is Michelle). She puts me on hold and the lets me know that apparently Lawrence called to cancel because he couldn’t get access to the property (which is obviously a lie because just earlier Lawrence himself said “oh my colleague is supposed to be there”) so she’s totally covering up for him. On top of that, absolutely no remorse or sincere apologies for having wasted my time. And the worst part of it all I just rechecked online the ad they posted on Rightmove and they also hiked the price - the apartment was initially listed for a significantly lower price. So all in all: false advertising, poorly organized staff, very terrible communication. Loved the look of the flat but honestly these are red flags too large to ignore - we won’t be letting from them.