Very accommodating and professional staff. Letting process straightforward and easy to work with. High recommendation, small flaw in some process regarding paying but entirely understandable, feel not necessary though that particular requirement

Apartment sale

Great support from all at Qube during difficult times

Hi Hollie, thank you for your positive review. Kind Regards - Team Qube

I recommend Diane! She was very prompt and efficient both in moving forward with the rental process and in responding to emails, and she was extremely helpful and respectful in her friendly and approachable manner. But what happened next was unexpected. After I moved in, I realised that the mattress was cracked on one side, a very obvious problem to the naked eye. Nikki helped me to contact the landlord, but today I received a reply that the problem was found during the pre-inventory check, but they felt that I made it look worse and denied my request for a replacement mattress. I was shocked and insulted. I pointed out what was clearly already a problem now instead accusing it was my fault. I can understand the landlord replying to me that the mattress can still be used due to financial reasons, but I do not accept this baseless accusation. Anyway, it was a real blessing to meet Diane, thanks again.

(Translated by Google) Just very book standard cheat letting agent. (Original) Just very bog standard snyde letting agent.

I will never use this company to rent again. Lived in an apartment for nearly 3 years, I fought for about 12 months with regards to the state of the building (no cleaners because they ‘didn’t have the funds’), a hole in the roof (fire exit in the roof with no glass in it, was told to contact the fire brigade, I did, nothing was done) which flooded the carpet when it rained, and constant theft problems to name a few problems. But upon moving out there was general wear and tear (paint could do with some touch ups and a few dust spots), NOTHING broken or dented. I was stuck with a £417.50 bill at the end of my tenancy including the cost of a new couch and mattress £60 for a new couch, £80 for a new mattress (which should be replaced regardless because health and safety). Took to an independent adjudicator who awarded the entire bill to the landlord so the week of Christmas I’m not only £417.50 worse off, but the £60 I paid to fight this also will not be refunded or taken off the price. Disgusted and furious doesn’t even cover it. Joke of a company.

Do not live in Silkhouse Court! Mismanaged property and Qube do not do their job as agents representing the landlord to communicate your issues with them and to chase the property management company about repairs as the leaseholders agent. Simply tell you it's not their problem and to talk to Xenia Estates who manage the building (even though as a tenant you have no legal relationship with them and your contract is with the landlord who's contract is with Xenia). They hide behind layers of bureaucracy and don't care about their tenants. They have lied and fobbed me off on many occasions. Refuse to give me contact details of my landlord. Lied on the check in report of the condition of the property. They give keys to contractors to let themselves in to the property without asking permission which is ILLEGAL. We've had contractors come in when we were away (which we did not give permission for) and not lock the door after they left

Waited 15 minutes after the agreed time for a viewing as well as rang the agency and number given by the sales manager only to have the phone put down and my call ignored multiple times. Sales manager blatantly lied to say his colleague was waiting outside the whole time. Don’t appreciate wasting my time when I have agreed to take the time off from work. Unprofessional service.