I would like to say that I have found chancellors shockingly bad as a tenant. I will never be using them again

Rented and bought through Chancellors - one of the worst levels of customer experience I’ve ever received! Renting they only care about annually increasing your rent but not about getting in touch with the landlord to fix any issues ... we went straight to our landlord and bypassed them. When it came to moving out - no notice or contact of a closing inspection before we left, we had to chase them. Gave us keys to the property to finalise cleaning (after a post inspection after we’d moved out!!) Then received a panic email that the new tenants were moving in that day!!! When it came to buying through them... the sales woman who showed us round the property was beyond pushy - basically making us feel like she’d say anything to get us to buy. The gentleman who kept us updated on progress during the sale struggled to do just that! Wouldn’t recommend these guys for anything.

Totally frustrated with the lack of communication from personnel within this company. We have lost one house we intended to purchase and are now in danger of losing a second! Poor is not the right word!!!

Useless service from the Bracknell office for tenants. If you need help you are not getting any.

We are currently tenants renting a Chancellors property in Headington and are very unhappy with the treatment we have received from the Headington team. We were given 25 hours written notice that an open-house viewing had been arranged at the property we are currently renting (and living in with our young daughter). When we politely asked for this open house viewing to be rearranged for different date as we had guests coming to stay (arranged over two months ago) and that it was really inconvenient for us, we were told that this was not possible and that the viewing would still be going ahead. We have been very reasonable and helpful about previous viewings of the property and feel that this treatment shows little regard for the well-being of us (your tenants) and certainly does not make us feel that we are being allowed 'quiet enjoyment' of our house that we are legally obliged to.

Absolutly terrible.Maidenhead branch is very unprofessional

Had issues from day one. Was left homeless and had to stay in a hotel, all thanks to both the landlord and agents in Surbiton, leaving the gas certificate check last minute (quite literally, a day before we were due to move in). Now, three weeks after the end of our 13th month tenancy at the property, we have still not heard any news about our deposit being returned. It wouldn’t be so bad if emails were actually responded to and customer service was better. Overall, a bad experience though and has definitely put me off renting again.

Absolute shambles. I wish I could take the stars away. They do nothing apart from robbing people without giving the service. Started with Daniel from the Sunbury office who promised us of great customer service and communication. Daniel along with his team at sunbury hardly communicated and their specialist team had no clue when they spoke to me over the phone. A sale that would normally take couple of months took over five months to complete. When I layed the frustation out to the senior directors they first asked me to pay their fees. Once I paid the fees they just told me to that there is nothing they can do. Plz plz plz do not deal with this company. You will regret your decision for ever

After agreement termination ( 5 years ) ,we have been charged renewal (? ) fee which would have been paid by July 2016.What ? Now its 2017 year. It was their responsibility to ensure that we receive the invoice by then .We never received it.So,they desided to charge us now. Overall, terrible organisation .Bad experience. Will not recommend this agency to anyone. Best wishes, Aurelija