The Chancellors Lettings Team in Sunningdale have been difficult for us. Initially we thought all was well, but when the time came around for the tenants to leave....we've had nothing but unresolved issues. The Sales Team washed their hands of the situation and in fact came up with all sorts of reasons why the tenants could not even be asked to clean the property. The Property Management Team were worse and gave us wrong advice on the TDA process and suggested we throw good monies after bad....and invest in legals. We're still fending off tenants' bad debts...its been a nightmare!

I was interested in some properties rang local branch for info they didn't know it and said someone would ring back but nothing tried Monday no luck again rang again this morning yep will ring back bit again nothing what a rubbish company wouldn't use them to sell my million pound home

The behaviour of some of your staff towards foreign customers is appalling. I would highly not recommend you as a fair and just estate agency. After my partner took out a rental in High Wycombe she has had a number of issues. Issue 1 - she was told that onsite parking would be available for myself to be able to park when visiting. Only now to be told that the only parking space available is for the use of builders and cleaners. Issue 2 - the advertisement for the property mentioned that wifi is available. So you'd think as student accommodation that it would be rather reliable. But no! The students within the house are now being told that the wifi is for emergency use only. Issue 3 - newly refurbished room promised from when she would be returning to High Wycombe from her home country. Upon her return no newly refurbished room. After moving into her newly refurbished room it was a bomb site on her floor nails and screws on floors and unable to access the kitchen on her floor. Issue 4 - the attitude of your staff in the High Wycombe branch to foreign customers was appalling. After over hearing a conversation between an employee and what appeared to be a landlord they mentioned how and I quote, "we're having issues with the customer as they're Polish". The welcome into the branch is not welcoming. After having all these issues with your property and company I assure you I will not be recommending your company to anyone. Students beware!

So at 19:40 the night before I get the keys for my rented flat, my girlfriend received an email to say we were missing a signature! Firstly the office has had a week to check the contract, secondly I paid £360 admin fees for this. Thirdly because of this balls up when receiving my inventory check this morning the lady had to take my keys back to the office, and not allow me to move in. No one was going to call me to tell me the situation. So now I am sat outside my new apartment, as I have had to move out of my old place with all of my stuff looking like a lemon! Thanks chancellors but you are shocking, I will let everyone I know to stay away from you!

AVOID LIKE THE PLAGUE, appalling service when trying to rent, have had over £5000 of our money signed a backdated tenancy agreement and now we've been told it's doubtful we'll get into the house tomorrow. Bit too late when we've booked a van and ended our current tenancy. Repeated attempts to contact anyone in the senior management team have been met with stony silence. Our lettings co-ordinator Zara has ignored emails and evaded answering our questions. Landlords and renters beware.

Tried to sell my flat with Chancellors. They made all the promises in the world, however in reality it seems that Chancellors would be incapable of delivering a newspaper, let alone selling a property. Total lack of communication and inability to talk to each other. Well that's 9 months of my life wasted-thanks Chancellors!

Avoid this company like the plague had 2 sales fall through on my house, withheld information from us to further delay us. Moved to another estate agent had to contact the CEO to get out of contract. Sold house via other estate agent at lower price for chancellors to come back and say original chain is back on only to find out 3 weeks later that it was all a cock and bull story. If I could mark a minus star I would. *****update 27/7/16 . please see further information as to how bad this company is in my replies below. They get worse as it goes on******

Really useless trying to rent a place with chancellors. I'm sorry for the owners because we couldn't find a place to rent because of the bad professionals working there.

Dealings with the Surbiton branch have been the worst I've ever experienced from a letting agency. Rude letting agent, extremely unhelpful yet incredibly demanding and harassing when they want something, and no assistance provided at any step of the journey. Absolutely disgraceful service.

Extremely disappointed with the Woking sales Team. Every time we spoke to a person on the team we were given different information and not a single clear answer. A team of amateur. No credibility at all.