Had issues from day one. Was left homeless and had to stay in a hotel, all thanks to both the landlord and agents in Surbiton, leaving the gas certificate check last minute (quite literally, a day before we were due to move in). Now, three weeks after the end of our 13th month tenancy at the property, we have still not heard any news about our deposit being returned. It wouldn’t be so bad if emails were actually responded to and customer service was better. Overall, a bad experience though and has definitely put me off renting again.
Reply from Chancellors Lightwater: We are sorry to hear of the problems you experienced moving into the property and in receiving your deposit. Any messages left with the team should be returned as soon as possible and we are sorry if you feel this has not always happened. Please get in contact with our Senior Support team via seniorsupport@chancellors.co.uk and we will look into this for you.
