Worst customer service. Filled up online booking form for viewing 10 days in advance. Nobody contacted for days. I have started calling them but no competent person picks up phone just promises that someone will call me shortly to confirm viewing slots. Well - noone did. Finally received an email saying the day I chose for viewings is "the busiest for Chancellors" - well it is a Saturday as it is my only off day - and they are only able to show me 1 property out of the 8 I expressed interest to view! Very disappointed.

Poor communication. Slow at getting things done. Don’t come back to you. Bad photography and then when we tried to exit our contract under the cooling off period they told us this was not relevant as we signed online and not in person!!! Would never recommend anybody to think about using them. Very unprofessional company. Very bad experience. Utterly disgusted with the company as a whole. So we had no viewings the whole time it was marketed. and now they are trying to sting us for £400!!! This has left a really bitter taste in my mouth. I know a lot of people in the area looking to sell and will definitely not be recommending you to anyone. They also left a full blown photograph of our 4 year old daughter online on the details and wondered why we asked for the property details to be removed from the website !!!

I have genuinely never encountered such bad customer service. Once an offer accepted they literally don't care about their clients. They don't keep in contact or chase up the buyers and they hand you over to a separate office so noone seems to know what's going on.

My and my friend were renting a flat and after two years decided to end the tenancy contract. We provided the professional cleaning as per contract and left the house in really good condition (this is confirmed by the fact the house is been rented again after a few days we left - less then a month). After been chasing the agency several times we received the deposit back after 3 months (via a dispite)!!! The agency told me they were unable to contact the landlord, which sounds strange to me as they managed to sign another contract for the property. I have investigated myself via the deposition protection scheme on the government website and I contacted the TDS customers service, which both stated that the deposit it should be released in 10 days. Furthermore, yesterday I have been contacted by a property manager ACCUSING us that we did not pay the last 12 days of rent and asking for a proof: we had to sent a bank statement! Is that possible that they realised we did not pay after 3 months? The manager told me she tryed to contact myself and my housemate for 3 months and we NEVER reply to their phone calls: strange as we contact them for 3 months for the deposit and we sent many e-mails we no reply!!! I already sent an e-mail to the customer service and they told me they were going to investigate but so far I did not received a feedback yet! I have been renting houses with other professional agencies and I never been treated this way. I discussed this with other people dealing with Chancellors in Oxford and they have been having really bad experiences regarding the end of tenancy and the return of deposit. NOT RACCOMENDED!

This has got to be the worst Estate Agents out there. Not only do they lie with ease, forget they had told the same lie before and then repeat it a year later, if you want to rent property from them....please watch out. We rented a house from these Estate Agents in Bracknell about 1 year ago. You would not believe it but on the day we were supposed to move into the said property........we arrived to find items of previous occupants strewn all over the place, filth and waste and uncleared rubbish, etc. Not only did we have to force these agents to clean up the property but in the process they lost keys to the property and we could not move in for 10 days! When we did move in there were still blocked sinks and uncleared rubbish and so much destroyed in the property that we kept having to call to have fixed. Even after moving out of the property a year later the ordeal still did not end......these agents tried to swindle us of as much money as they could......something about paying inventory clerk extra and refusing to release any part of deposit until we had to make a complaint with the Deposit Scheme. Avoid at all costs, very unethical set of people. You would expect better from a bigger company but unfortunately not

Shockingly bad communication from every part involved. Particularly lettings Hub. Would never use them!!!

BEWARE of their absolutely ludicrous contracts when selling, we were first time sellers have been trapped in for the last 6 months with a hidden extra 28 days bonus. - A bad experience from start to finish ranging from bookings continually not showing up, to the estate agents bringing the wrong keys and unable to even get in. Amateur at best and a steep learning curve.

Might just be the Saturday staff but we showed up for our first viewing expecting to meet one of the staff. There was no one there so the owner stsrtst to show us around and when an agent showed up it happened to just be by coincidence and that he wasn't avtiactu supposed to be there. It felt very strange. He hardly said a word to us or what his name was. We were then sent off for our second viewing with them where he said his colleague was going to meet us. This guy was clearly hungover and smelt slightly like alcohol and could not be less bothered about showing us the property. And we were supposed to have three viewings with this guy. At the last place we just said we wanted to skip it since we felt that the houses they showed us was not at all what we wanted (we had only shown interest in the first property, the other three were chosen by the estate agent). I have never in my whole life seen anyone getting into his car and leaving as quickly as that guy. He clearly was very happy he didn't have to show us the last property since he failed to tell the owner we weren't going to see it. Safe to say, if a property is for sale by chancellors I will most likely not show interested in it (I've viewed properties with other chancellors offices and had similar experiences) and I would definitely not sell my property with them since they do not send the good sales people out.....

Avoid! Rude, pushy, incompetent staff.