Phenomenally efficient and knowledgable staff. Always prompt to reply, always friendly and courteous...I can't recommend Brunton Residential highly enough.

Thank you to Hannah and the team for such a professional service when finding me a tenant for my rental property and also managing the property on my behalf. Would highly recommend.

I am renting through Brunton Residential Jesmond and the process was very simple, great service with prompt responses from Chloe who was very helpful throughout. It took about 2.5 weeks from viewing the property to moving in. 4/5 stars because they pass your information to a third party bill company who will spam you with calls, texts and emails for over a month. I think the bill company also passed my information on because I was also being spammed with calls every day from other companies. I'd recommend opting out of this if possible.

I had a very disappointing experience with Brunton Residential. After viewing a property, I expressed strong interest and was told they were waiting for the landlord’s decision. I followed up several times and was repeatedly asked to wait, with promises that I’d be updated quickly. The whole process was stressful and poorly handled, and in the end I found out the property had been let to someone else without even being informed. Communication was slow and unprofessional.

Awful sell section 106 properties let more than 12 view felt rushed around the property as next viewing was already in the property as ours was late as they were still working and put iffer in but told offer was rejected but with no reason

While renting with Brunton, we had multiple repair issues with the property which were not sorted efficiently and communication was poor. When we first moved in, there was a leak from the bathroom, coming through the ceiling by the light fixture. This had clearly been an issue for some time as the paint was cracked and the plaster sagging. Amongst other HMO licensing problems, we found that the fire alarms required replacing in 2017. Most recently, it took seven weeks for them to revolve a plumbing issue which caused untreated waste to push up through the shower drain. We had to involve the council. Avoid renting from these Letting Agents.

We didn't have hot water for over a week, they were not keen on fixing it and they decided not to lower the rent for this period. Also, the Landlord has not taken any action to sort out the fire safety problem for half of a year.