Hi Jamie, It's great to hear that the process was straight-forward and Chloe was helpful throughout. The contact from the bill company is outlined in the initial information pack you received when agreeing the tenancy and can be opted out of if we are advised. This is a service that many of our tenants make use of which is why it is offered at this stage. That said, I appreciate it has been frustrating to receive unexpected calls if you missed this information when it was sent over. You know where we are if you need anything. Thanks, Liam