I had a very disappointing experience with Brunton Residential. After viewing a property, I expressed strong interest and was told they were waiting for the landlord’s decision. I followed up several times and was repeatedly asked to wait, with promises that I’d be updated quickly. The whole process was stressful and poorly handled, and in the end I found out the property had been let to someone else without even being informed. Communication was slow and unprofessional.
Reply from Brunton Residential - Jesmond: Good Afternoon Bilal,
The Lettings market is very busy, and often there are multiple applicants for properties, and it can, on occasion take a little time to get a decision from the landlord regarding which application they would like to proceed with. It's disappointing to hear that you feel this process was stressful and poorly handled.
These kind of comments are not the norm for us, as you can see by the numerous positive reviews, but I assure you that we have taken on board your feedback and will look for ways to improve our processes moving forward.
If you need any help in your property search moving forward, please get in touch.
Kind regards,
Liam
