While renting with Brunton, we had multiple repair issues with the property which were not sorted efficiently and communication was poor. When we first moved in, there was a leak from the bathroom, coming through the ceiling by the light fixture. This had clearly been an issue for some time as the paint was cracked and the plaster sagging. Amongst other HMO licensing problems, we found that the fire alarms required replacing in 2017. Most recently, it took seven weeks for them to revolve a plumbing issue which caused untreated waste to push up through the shower drain. We had to involve the council. Avoid renting from these Letting Agents.
Reply from Brunton Residential - Jesmond: Good Afternoon,
I have looked into the issues experienced and although it was a managed property, the landlord would not allow us to arrange any work to be completed without going through them first, which was the cause of the delays.
Kind regards,
Liam
