Brunton Residential - Jesmond

Awfully managed estate agent, will ignore you when you tell them multiple times that you are renewing your tenancy and will continue to organize viewings in which people would use a key to come in without knocking. Upon signing our tenancy renewal, two months after we had asked them multiple times to do so, Chloe took so long to sign her part, the document expired and we had to do it again! They have been a bit better this year, actually sending emails when someone needs access to the property, however, we were given less than 24h notice that a photographer would be coming to take pictures of our flat. This photographer let himself in without knocking 20 minutes early without saying a word to either of us. Brunton really lacks respect for the tenants it’s renting to, our landlord is also using Greetham Gilbert to market the house; Greetham Gilbert have been nothing but friendly and respectful of our privacy, waiting 5 minutes if we are not ready, emails of viewings sent a week in advance. If you want an estate agent to manage your student property do not choose Brunton Residential, it is ran awfully!

I had a very disappointing experience with Brunton Residential. After viewing a property, I expressed strong interest and was told they were waiting for the landlord’s decision. I followed up several times and was repeatedly asked to wait, with promises that I’d be updated quickly. The whole process was stressful and poorly handled, and in the end I found out the property had been let to someone else without even being informed. Communication was slow and unprofessional.

Awful sell section 106 properties let more than 12 view felt rushed around the property as next viewing was already in the property as ours was late as they were still working and put iffer in but told offer was rejected but with no reason

Absolutely no communication with tenants, multiple times where they have denied liability for misinformation on a property ADVERTISED ON THEIR WEBSITE! Falsely promised call backs, after ignoring us for 5 months we are now being sent viewing bookings without 24 hours notice, would avoid. A few photos from our ‘modern bathrooms’ and supposedly newly refurbed flat.

While renting with Brunton, we had multiple repair issues with the property which were not sorted efficiently and communication was poor. When we first moved in, there was a leak from the bathroom, coming through the ceiling by the light fixture. This had clearly been an issue for some time as the paint was cracked and the plaster sagging. Amongst other HMO licensing problems, we found that the fire alarms required replacing in 2017. Most recently, it took seven weeks for them to revolve a plumbing issue which caused untreated waste to push up through the shower drain. We had to involve the council. Avoid renting from these Letting Agents.

We didn't have hot water for over a week, they were not keen on fixing it and they decided not to lower the rent for this period. Also, the Landlord has not taken any action to sort out the fire safety problem for half of a year.