Absolutely no communication with tenants, multiple times where they have denied liability for misinformation on a property ADVERTISED ON THEIR WEBSITE! Falsely promised call backs, after ignoring us for 5 months we are now being sent viewing bookings without 24 hours notice, would avoid. A few photos from our ‘modern bathrooms’ and supposedly newly refurbed flat.
Reply from Brunton Residential - Jesmond: Good Afternoon Katie,
We understand your concerns and are sorry to hear you’ve felt disappointed. We’d like to provide some clarification to ensure everything is clear.
You/your housemates viewed the property in person on 04/06/2025 before signing your tenancy agreement, which provided the opportunity to confirm the condition and suitability of the flat and as discussed at the outset of your tenancy, we are not the managing agent. This means that any maintenance concerns, refurbishment queries, or repairs fall under the landlord’s responsibility.
Regarding communication, we have responded and returned calls where required, and any viewings arranged have been scheduled based on the instructions we receive from the landlord. We always aim to ensure tenants are given proper notice, and if there has been any misunderstanding, we are more than happy to clarify arrangements moving forward.
We appreciate your frustration and understand how important it is for your home to meet your expectations. Should you need further assistance with understanding the terms of your tenancy or the correct channels for reporting maintenance, please feel free to contact the Lettings team.
Kind regards,
Liam
