Do yourself a favour - sign up with someone else Their website does not work on mobile phones They do not have basic information able to be collected on their open home app. They do not take any feedback that was sent from 5 years ago to make better. But don’t worry they have been pouring all their efforts and resources into a property mgmt software program at the expense of their sales crm . I have given this company so many opportunities to redeem themselves even offered to drive to Brisbane to discuss their issues but they don’t want to hear them. We will be going elsewhere as is a lot of other current offices as why would you stay

This must be one of the worse agent I ever been it has been bad from start to finish u get complaints from the agency when they do an inspection and u phone the head office and they very rude on the phone when u call them about the rent so I’m glad I’m leaving

Beware Document everything in writing throughout the tenancy free advice. At the end of the tennacy the service is non existent and they attempt to blame you for their mistakes.

Trying to sell our house has been a nightmare and when providing feedback they refused to listen.

The staff here seem to think they are doing you a favour by letting you use their product.

There is a bug whereby buyers who check in using the QR code do not appear in Pocket. Therefore it is not possible to make notes or send the listing documents. It’s embarrassing. Today the same problem occurred in 3 opens. How do I escalate this problem?

Pay per email! Good at selling their product but then TERRIBLE support - They are reselling a product from another country so do not have database access, etc. Any group updates or changes require downloading your entire database to excel, copy-pasting the columns into to a separate "import" spreadsheet and then re-uploading! I think the fact the export spreadsheet is not in the correct format to be used as the import spreadsheet is a great example of how badly developed this CRM is. They need a support dept that can complete mass actions requests since users cannot perform these actions themselves on more than 1 contact at a time. *EDIT: I note they made reference to not wanting to stuff up the Match Alerts process currently in place so I did some investigation and it is already broken from several months ago and not sending(something they were apparently unaware of despite investigating my file and citing the importance of working match alerts as their reason for inaction in the below reply). Like I said support do not help, and management are good at selling the product but they have no idea what is going on so I think they must be resellers of some international CRM product. The web UI lacks the ability to select more than 5000 results from a contact search, etc. The support department cannot action any group updates or changes. You must do it yourself via the export/import process described above or pay a staffmember to update manually via the web page. If you are looking for a CRM, I would shop around for an alternative...

Do not use this software! We were sold the dream of being able to fully customise the software to suit our needs, only to find out that we were lied to up to the point of purchase. Nothing is customisable and the 100's of standard fields that cannot be deleted make the entire platform cluttered. From there start, nothing had been set up correctly in the first place which took multiple emails back and forward with support just to get the functions that we had paid for actually turned on. You cannot even run proper reports from custom fields. Finally, because you get locked into a 12 month contract - you get stuck with having to pay for a horrible platform that no one wants to use.