As a first time buyer I've spoken to quite a few agents and been told all sorts of different things. With this company, I felt was looked down upon for what sort of property I was looking at (something very run down and in dire need of repair/renovation), and upon discussing offers I was told that I should "go and ask your parents for more money". Never in my life have I had something so insulting said to me by a "professional" representing an industry where they are already made fun of, and now I know why! Wherever James learned to speak to customers is beyond me. This happened on 28th October at around 10:30am if RH&RW Clutton can be so much as bothered to investigate. I'm sure, that if my parents were around to be involved in the biggest decision of my life, that I would have no issue asking them for help, but as they're not, I guess I'll have to go without and shockingly, use my own money. Sound advice right there, sound advice indeed.

Never have I spoken to a more unhelpful and obnoxious man. Oliver needs to go back to customer relations school. Heaven only knows how he manages to sell anything. Very poor service.

11mins waiting for the phone to be answered. Really bad as I have to change name on the house deeds I gave up in the end.

Most annoying telemarketers. Call every month despite being told to be take off the call list. Get the hint! Basically selling word press templates.

do not want to pay deposit back when the promised. they treat tenants like scum. no hot water or heating for 3 weeks in winter with a under 2 in property. had to move out because landlady selling. house is now sold. we still have no deposit paid back. you are talked down to, they only put landlord 1st.

Nightmare to get through.. Long waiting times and unable to get reliable and timely information.

Amazing how customer unfriendly the Land Registry is, they need to change

Communication has been terrible, internal procedures mean you get passed around to different people constantly. As an overseas landlord you provide an awful service which is why I’m moving my property away from you.