Thomas Morris - Huntingdon

Pay per email! Good at selling their product but then TERRIBLE support - They are reselling a product from another country so do not have database access, etc. Any group updates or changes require downloading your entire database to excel, copy-pasting the columns into to a separate "import" spreadsheet and then re-uploading! I think the fact the export spreadsheet is not in the correct format to be used as the import spreadsheet is a great example of how badly developed this CRM is. They need a support dept that can complete mass actions requests since users cannot perform these actions themselves on more than 1 contact at a time. *EDIT: I note they made reference to not wanting to stuff up the Match Alerts process currently in place so I did some investigation and it is already broken from several months ago and not sending(something they were apparently unaware of despite investigating my file and citing the importance of working match alerts as their reason for inaction in the below reply). Like I said support do not help, and management are good at selling the product but they have no idea what is going on so I think they must be resellers of some international CRM product. The web UI lacks the ability to select more than 5000 results from a contact search, etc. The support department cannot action any group updates or changes. You must do it yourself via the export/import process described above or pay a staffmember to update manually via the web page. If you are looking for a CRM, I would shop around for an alternative...

Do not use this software! We were sold the dream of being able to fully customise the software to suit our needs, only to find out that we were lied to up to the point of purchase. Nothing is customisable and the 100's of standard fields that cannot be deleted make the entire platform cluttered. From there start, nothing had been set up correctly in the first place which took multiple emails back and forward with support just to get the functions that we had paid for actually turned on. You cannot even run proper reports from custom fields. Finally, because you get locked into a 12 month contract - you get stuck with having to pay for a horrible platform that no one wants to use.

Really poor website. Their main focus from the start is to gain more customers rather than make it easy to look at properties for sale. I was looking for a property that has a new sale board in the garden, which after 4 days is still neither on their website or on Rightmove.

Very bad service and poorly attitude and communication.

The Land Registry website is an absolute disgrace. I know because I have been using it for 15 years. After using it for several years I did actually make a formal complaint to LR about it and I was told that I was the only person who had complained. The 'login' facility does not work adequately.

By far the most unprofessional and inept estate agent we’ve ever had the displeasure of dealing with selling our family home. Feel free to contact me I’ll be happy to elaborate.

Unfortunately we had a very sour experience dealing with Ewemove Rossendale when we moved from Haslingden to Scotland. I wouldn’t wish anyone to have to go through what we did when we chose to sell our home with Ewemove Rossendale. …

Positive advice but until my property is under offer, nothing can be done.