Giraffe 360 – Misleading Sales Tactics, Poor Quality, and Costly Mistake I run a 100% by referral real estate business and invested in Giraffe 360 after an impressive sales pitch that promised a top-tier, all-in-one solution for property photography, virtual tours, and floor plans. The way the product was presented made it seem like a seamless and high-quality alternative to hiring a professional photographer—saving time for my clients and money while elevating marketing efforts. Unfortunately, the reality of the service has been an ongoing disappointment. False Promises and Poor Quality From the moment I received the Giraffe 360 camera, it was evident that the quality did not match what was advertised. The sharp, professional-grade images they showcased in their marketing materials were nowhere near the actual output. Instead, the photos were dull, lacked clarity, and simply were not up to the professional standard required in the competitive real estate market. Immediately after using the camera for listings, I started receiving complaints from clients about the poor image quality. Clients expect high-quality visuals that showcase their homes in the best light, and what Giraffe 360 provided was far below expectations. Forced to Hire a Professional Photographer Because the Giraffe 360 camera was not delivering what was promised, I had no choice but to rehire my professional photographer to ensure my listings maintained the highest-quality as they always have and a standard my business is known for. This resulted in an additional $1,400 in unexpected costs—on top of the monthly subscription fee I was already paying to Giraffe 360. Instead of being a cost-effective solution, this service ended up being a financial burden. Unacceptable Customer Service and Contract Issues I reached out to my account representative, Sam, to express my concerns and seek a resolution. Instead of offering real support, I was simply told that I am locked in and have to pay until August and there is no way to exit early. His only response was to "wait until March" when they are supposedly rolling out software improvements. This is completely unacceptable. Businesses should stand behind their product and address failures, not tell paying customers to wait months in hopes of a fix. I requested a cancellation multiple times for the financial losses I incurred due to their misleading sales tactics, but I was met with rigid contract terms and no willingness to let me out.. Final Verdict – A Costly Mistake I regret signing up for Giraffe 360 and would strongly advise any real estate professionals to think twice before committing to this service. The product does not deliver what was promised, the customer service is dismissive, and you could find yourself locked into a contract for a tool that does more harm than good. If you are serious about maintaining high-quality visuals for your listings, stick with a professional photographer—Giraffe 360 is not the solution they claim to be.