Good communication

Poor website, images stretched to enhance size. Lacking in detail. Often map street view not available.

Inventory check out report was promised by the agent to be on the same day, was processed 2 days later instead. Some iPad pictures are out of focus. I also admire the scrupulousness and effort taking pictures of 2cm hair and flagging it as a check out issue.

My experience with Balgores Hornchurch was mixed. While staff were polite and responsive, I felt significant pressure to use Gazeal’s reservation agreement when making an offer on a property. During the process, I was told that I could only proceed with the purchase if I signed the Gazeal reservation agreement and paid the reservation fee by Friday, or the property would be shown to other potential buyers over the weekend, and I will not have the chance to take it off the market and secure it. As a result, I ultimately lost my reservation fee when I withdrew from the property, even though my withdrawal was reasonable and in line with the agreement. As a buyer unfamiliar with reservation agreements, this was uncomfortable and not clearly explained as something I could decline. Given the financial and legal implications of such agreements, I believe buyers should be given clear, balanced information and genuine choice, without feeling pressured to proceed with a particular third-party service. Based on my experience, I would advise buyers to take time to fully understand any reservation agreements and to ask explicitly whether alternatives are available before committing.

Lack integrity

Not forthcoming with the full facts, staff do keep in touch though

This company was used through KFH estate agency. We paid £130 for this 'professional inventory'. Once they arrived back at the office they were unable to upload the photos so instead of returning and repeating the pictures the same day they …

Extremely disappointed with the lack of response by Glenn. We had intended to purchase a property and despite providing all the necessary documents, we had been told that the property was sold to someone else who had offered more money. This is extremely unfair and disrespectful as they had verbally agreed on our offer. To then take it back has caused unnecessary stress. My mother had contacted Balgores to confirm that upon my return from Australia, I would swiftly provide all the documents needed - which I had done so and they had agreed that this was fine. To then turn around and say we were taking too long when they had TOLD US it was okay is not only unprofessional, but also disrespectful. Glenn had also not been responding to my emails. If anything, I was able to provide the documents while abroad, but zero communication from Balgores proved that they clearly do not care. Avoid Balgores unless you want to deal with unnecessary stress.

Very unprofessional. Try to chase them. Late response. I dont like the services. Highly not recomended

Our experience with Kinetic Lettings, and in particular our assigned agent Nina, was deeply disappointing and stressful. …