After a 2 years tenancy where the rental property was kept in a very good condition , the way Balgores dealt with the deposit was appalling to put it mildly. Luckily for us, the TDS - dispute resolution was able to keep an objective approach and awarded the landlord only £195 of an incredible bill of £2500 for minor repairs and reasonable wear and tear which is to be expected in a 2 year tenancy. Jade Sharpe's attitude was everything but professional or customer service oriented, condescending at times and very keen to make us pay for things that related to wear and tear or were already damaged when we moved in. I will not be using this " Award winning agency" as a tenant or landlord as their attitude was far from " award winning".