Surprised. They make you leave a review the moment they find you a property and to mention their name. With a 6 bedroom house kicking all the problems under the carpet and making everything else seems all in working order. Been facing this issue last winter with no hot water with a 30 years old boiler. Slow response to emails, been calling the agent who is in charge of our property but never man up to speak to me, passes the message to the receptionist that they’re working on it. Not very impressed.