Good afternoon, We're sorry to hear that your experience with us has not been positive. We take all reviews extremely seriously and the customer experience is vitally important to us, as we pride ourselves on continuously offering an exceptional level of customer service to all of our clients. We have conducted an internal review but unfortunately, we can’t match your review to a record as your name isn’t displayed and we do not have any 6-bedroom homes on record in Hornchurch. Please could you kindly contact Chris Ping, Area Manager of Balgores Lettings in Hornchurch on 01708 478 333 or email chris@balgoreslettings.com, who would be happy to discuss matters in more detail with you. Kind regards, Balgores Property Group