I was scheduled a viewing today at Hillview Avenue, Hornchurch with this gentleman named Callum Cotsgreave at 12:15. He was aware of the fact that I was coming from far with my wife whose health is not so good and a 6 year old child - I did mention this to him several times on the phone. We arrived promptly at the place, at the said time. Just as we closed the doors, (he seemed a bit distracted with something else in his mind, with NOT the smallest 'welcoming' sign on his body language) we had another knock on the door from a couple who was scheduled before us but were late by almost 20 mins. As soon as they came, our man Callum here told us he will need to do their viewing first and before we could respond, asked us to "leave the property and wait outside"! He was quite a douche the way he handled that situation, to be honest - given that we were there at our allotted time and first. He locked the door inside. What made the situation worse was the fact that it was a storm outside - rainy and windy - and he simply asked us to leave and wait outside until he finished. Fair enough - there might have been "rules of engagement" regarding bringing more than one group of potential buyers for viewings - but THIS WAS NOT FAIR AT ALL. I'm not going to let me my family stay out, cold and wet, just because you do not have a sense of respect towards anyone else's time or space. To be fair, I knocked the door more than once so we could wait inside but he did not bother to even respond. Needless to say, having been insulted like that, we did not wait around in the cold and rain for him to finish his other slot. If he was like this right at the start, I can only dread the way he will work with us through the buying process. This is not the way we want to find our first home! No thank you, Balgores Hornchurch!