The Letting Quarter

good stuff

The Letting Quarter are a professional company with a wealth of experience in the property management sector, you will have peace of mind from day one, I definitely recommend them, you will not be disappointed for them to manage you properties either single dwelling or portfolio you’ll definitely receive the same service.

I have always received a first class service from the team. Whether I require their assistance between tenants or maintaining the property they cannot be faulted. I would not hesitate in recommending them to other landlords. Everyone I deal with is both friendly and professional.

Efficient and professional. Would certainly not hesitate in recommending

Very helpful advice using a webinar on changes introduced via the renters rights act that will affect landlords in uk

Responding to my request

I have been with Country Properties, now The Letting Quarter for a decade and have never been disappointed. When the time comes to find new tenants, they are in the ball and regular routine checks are always carried out on time. Dependable!

Long story short, the sales team were fantastic and lovely to deal with. We had a great experience signing up for a new rental. On the initial viewing, as we walked around, we got a lot of “yes, that will be fixed, yes, that will be cleaned,” etc. Upon the move-in day, when we discovered none of these things were done, the excitement turned quickly to disappointment and some regret. I have faith these issues will be sorted over time, but as an example, almost every blind in the house was broken at the viewing and they are still broken. There were areas that were filthy dirty and they still were. There was NO cleaning done prior to us moving in. The washing machine and dishwasher were disgusting and we had to clean them upon moving in!? After we ran the washing machine a few times, we added a few sheets and they came out COVERED in grit and dirt. I was shocked and angry. Did we get a sorry for this? Nope. I do not feel any empathy was shared by the lettings team for the disappointment we felt. We felt totally dismissed like we were just complainers. Everything was deferred to the landlord, who would choose what they would fix and what they wouldn’t, and why they hadn’t done this or that, and that was the end of it. I expected the Letting Quarter to be middlemen working equally for tenant and landlord. It’s clear this is not going to be the case. It’s been taking days to get a reply to any concerns, whereas of course the sales team were super efficient, helpful and nice. Funny that.

Came to Hitchin for a few weeks after selling my previous home in London. I looked at reviews for The Letting Quarter prior to moving - and they seemed pretty positive. I also visited The Letting Quarter earlier in the year to show interest in renting in Hitchin, all seemed great after talking in-person to someone on their team. I also sent an email confirming my tenant registration details that same day. Followed up that email 3-4 months later after selling my house and got zero response. I was determined to live in Hitchin, so moved up to the area to find somewhere to rent. I once again visited The Letting Quarter and talked AGAIN in-person to someone on their lettings team, who took my details, said that I could view flats/apartments immediately; and also sent my contact details to their colleague who had taken my initial enquiry earlier in the year. Added to this, I emailed the colleague who had taken my details the second time around (as a follow up to re-confirm my interest), and once again, zero response from this email. This is extremely poor treatment for someone looking for somewhere to live. If The Letting Quarter couldn't help, maybe just replay to an email and say that?

Extremely unprofessional and disappointing. The team arranged a meeting with me, reminded me many many times, I sent notes ahead of discussion items to help flow of discussion and using best of time together. come meeting day, I joined 5 mins early, waited, waited, held for 30 mins, sent a note to advise I am here and ready when they are. Still no one bothered joining at all, it replying to my messages (although they badgered me several times before to set this meeting up), or even following up later to apologise for missing the meeting or to rearrange. It’s like a ghost experience. I felt under valued and disregarded. I even made my intention clear my desire was to instruct them and their services. They even had the cheek to ask for good reviews at the time of booking the meeting. One of the worst experiences and examples of professionalism experienced in a long time. + I did not expect this from them. So upon weeks passing, reaching out and still no response I have written this review as they asked, but perhaps not what they had asked us to write.