Long story short, the sales team were fantastic and lovely to deal with. We had a great experience signing up for a new rental. On the initial viewing, as we walked around, we got a lot of “yes, that will be fixed, yes, that will be cleaned,” etc. Upon the move-in day, when we discovered none of these things were done, the excitement turned quickly to disappointment and some regret. I have faith these issues will be sorted over time, but as an example, almost every blind in the house was broken at the viewing and they are still broken. There were areas that were filthy dirty and they still were. There was NO cleaning done prior to us moving in. The washing machine and dishwasher were disgusting and we had to clean them upon moving in!? After we ran the washing machine a few times, we added a few sheets and they came out COVERED in grit and dirt. I was shocked and angry. Did we get a sorry for this? Nope. I do not feel any empathy was shared by the lettings team for the disappointment we felt. We felt totally dismissed like we were just complainers. Everything was deferred to the landlord, who would choose what they would fix and what they wouldn’t, and why they hadn’t done this or that, and that was the end of it. I expected the Letting Quarter to be middlemen working equally for tenant and landlord. It’s clear this is not going to be the case. It’s been taking days to get a reply to any concerns, whereas of course the sales team were super efficient, helpful and nice. Funny that.