Came to Hitchin for a few weeks after selling my previous home in London. I looked at reviews for The Letting Quarter prior to moving - and they seemed pretty positive. I also visited The Letting Quarter earlier in the year to show interest in renting in Hitchin, all seemed great after talking in-person to someone on their team. I also sent an email confirming my tenant registration details that same day. Followed up that email 3-4 months later after selling my house and got zero response. I was determined to live in Hitchin, so moved up to the area to find somewhere to rent. I once again visited The Letting Quarter and talked AGAIN in-person to someone on their lettings team, who took my details, said that I could view flats/apartments immediately; and also sent my contact details to their colleague who had taken my initial enquiry earlier in the year. Added to this, I emailed the colleague who had taken my details the second time around (as a follow up to re-confirm my interest), and once again, zero response from this email. This is extremely poor treatment for someone looking for somewhere to live. If The Letting Quarter couldn't help, maybe just replay to an email and say that?